Automotive Parts Associate

Aloha Kia Kona, a Ken Garff Automotive dealership, is seeking a Parts Front Counter Sales Associate who aligns with our core values of respect, intelligence, greatness, honesty, and teamwork.

Benefits

• Paid training and career growth opportunities
• Competitive compensation: $18.00 hourly plus monthly incentive
• Paid Time Off and 401k with company match
• Medical, dental, vision, short- and long-term disability, AD&D, and life insurance
• Year-end bonus program (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service, and more

Responsibilities

• Handle customer complaints tactfully, promptly, and with genuine concern according to dealership guidelines
• Encourage the sale of branded parts
• Improve efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager to ensure an accessory vehicle is available
• Monitor workflow in the parts department to ensure timely completion and technician needs are met
• Make warranty and billing adjustments
• Monitor backorders daily to ensure quick shipping and receiving
• Ensure all dealership purchases are properly accounted for before payment
• Properly tag all parts to ensure full factory credit recovery
• Assist in collecting on overdue accounts
• Notify special-order customers upon arrival of parts

Requirements

• 2+ years of experience in an automotive parts department preferred
• Ability to read and comprehend job-related instructions (electronic or paper-based)
• Creative and logical problem-solving with empathy for customers
• High school diploma or equivalent required
• Ability to move about the parts department and use computers
• Physical ability to lift over 50 lbs.
• Valid in-state driver’s license and good driving record per company standards