Automotive Client Specialist Audi

Role Overview

As a Client Relations & Renewal Specialist, you will be the trusted voice of our brand, managing client accounts and ensuring continued engagement with our services. Your role centers on personalized outreach, thoughtful communication, and high-touch relationship management with clients who are nearing renewal. This is a relationship-driven position.

Qualifications

• Exceptional communication skills — warm, articulate, poised, and confident.
• Naturally persuasive in a refined, non-pressured manner.
• Creative thinker who understands personalization and the luxury guest experience.
• High level of professionalism, discretion, and emotional intelligence.
• Become the go-to vehicle expert!
• Mastery of our product lineup—from cutting-edge features to custom packages.
• Participation in training programs, seminars, and professional development opportunities.

Qualities We're Looking For

• A powerhouse communicator—organized, personable, and always ready to engage with clarity and confidence.
• Sharp and professional, representing Empire with pride in business attire and attitude.
• Punctuality is your promise. Consistent, reliable, and an ironclad commitment to being on time.
• Lead with empathy, understanding that listening is just as important as guiding.
• Driven by results and powered by a strong work ethic.
• Build trust with every interaction, offering exceptional customer service rooted in knowledge, care, and professionalism.
• Bring valuable industry insight, backed by at least one year of automotive experience.
• Your positivity is contagious.
• Friendly, reliable, and team-oriented—you’re the kind of person people want on their side.
• Welcome growth, embracing constructive feedback as a launchpad for continuous improvement.
• Adaptable and dependable, with the flexibility to work weekends and holidays when needed.
• Tech-savvy and efficient, juggling tasks while navigating Microsoft Office and dealership systems with ease.
• Take pride in your space, keeping your work area clean, organized, and detail-focused.
• Your career tells a story of stability and momentum, showing consistent growth and commitment wherever you’ve worked.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S. At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.

Benefits

• Free world-class sales training classes
• 401(K) Plan
• Paid Time Off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Insurance