Automotive Business Representative - Call Center - St Clair, Michigan, United States

We need to output HTML fragment with sections for headings: About the posting includes sections: The Position (maybe "About the role"?), The Perks (benefits), Skills & Qualifications, Education And Experience, Essential Duties & Responsibilities, Physical Requirements, The Company (maybe "About the company"?). We need to use

for section headings. Do not repeat job title as heading. Do not include Job ID etc. Remove boilerplate like EEO etc. Also remove duplicated lines. Need to preserve all substantive info. We need to decide which sections to include: only if posting has real specific content. The posting includes: - About the role? There's a paragraph at top: "Are you interested...". That's more like an intro. Could be "About the role" or maybe not needed. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose appropriate headings based on content. We have: - The Position: description of role, responsibilities, evaluation, training, compensation mention. Could be "About the role" or "Responsibilities". But we also have separate "Essential Duties & Responsibilities". So maybe "About the role" for intro, and "Responsibilities" for duties. - The Perks: benefits list. So "Benefits" heading. - Skills & Qualifications: "Skills" heading. - Education And Experience: could be "Qualifications" or "Requirements". Use "Qualifications". - Physical Requirements: maybe "Physical Requirements" but not in list of examples; but we can still use

for any section heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those examples. Probably we should stick to those categories. Physical Requirements could be part of "Requirements". But we have separate "Physical Requirements" content; we could include under "Requirements". However we need to preserve all substantive info; we can put physical requirements under a

within Requirements section. - The Company: could be "About the company" but not in list; maybe we can omit or include as a short paragraph under "About the role"? The instruction: Prefer a few substantive sections over many thin ones. So we could combine company info into "About the role" or maybe omit if not essential? But we need to preserve all substantive information; we can include it as a paragraph under a section like "About the company" but that's not in the list; maybe we can still use

for it, as it's a section heading. The instruction didn't forbid other headings, just gave examples. So we can include. - Pay: mention "hourly pay rate plus commission-based compensation". That's specific enough to create a Pay section. - Schedule: not mentioned; so omit. Thus sections: About the role (intro + The Position description), Responsibilities (Essential Duties & Responsibilities), Qualifications (Skills & Qualifications + Education And Experience), Benefits (The Perks), Pay (hourly plus commission), Physical Requirements (maybe under Requirements but we can make its own section), About the Company. But we need to avoid filler like "commensurate with experience". Not present. We must not repeat job title as heading. So no heading "AUTOMOTIVE BUSINESS DEVELOPMENT REPRESENTATIVE/ CALL CENTER REPRESENTATIVE". We need to output only HTML fragment, no /. Use

for each section heading, then content:

for prose,

• for lists. We need to preserve all substantive info; remove duplicated lines. Let's extract content. First, intro paragraph: "Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!" That's substantive. Then "The Position" paragraph: "We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan. You will be trained in our lead management/sales and service approach to create a wonderful experience for our customers as you help them get connected with our sales and service team to provide them with excellent customer service. You will be responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales and service phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources. The Internet Sales & Service/Business Development Representative will be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale or service completion. You will utilize and/or learn both traditional and Internet-specific automotive sales and service processes. As a Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission-based compensation, as well as training and a benefits package. Our comprehensive training program teaches you all about our business and our Business Development Center. We also support your career goals with long-term career options in sales, service and management; because we know our success comes from your success." Note: Some of this repeats later in Essential Duties & Responsibilities. We need to avoid duplication. We'll keep unique info. Then "The Perks" list: bullet points: - VERY Competitive Compensation - Employee Referral Program - Employee Discounts on Sales and Service - Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance) - Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection) - 401(k) and Employer Match - Holiday Savings Program with Employer Match - Paid Time Off - Holiday Pay We need to preserve all. Could format as list. Then "Skills & Qualifications" list: - Must be able to build rapport with customers. - Must work well in a team atmosphere. - Excellent verbal, written and communication skills. - High degree of integrity and professionalism. - Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit. - Ability to organize, prioritize and multi-task efficiently. - Ability to manage time effectively, work independently and be self-motivated. Then "Education And Experience": - High school diploma or GED certificate preferred. - One to three years related experience and/or training. - Or equivalent combination of education and experience. - Two years of experience in customer service (No Automotive Necessary) - Proficiency with MS Office applications including Word, Excel, and Internet Explorer. Then "Essential Duties & Responsibilities" paragraph (some repeats). Let's extract unique content not already covered: - You will be responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources. (similar to earlier but mentions sales phone calls only, not service) - The Internet Sales/Business Development Representative will be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale. (similar but earlier included service completion) - You will utilize and/or learn both traditional and Internet-specific automotive sales processes. (similar) - As a Business Development Representative with LaFontaine, you can expect an hourly pay rate plus commission-based compensation, as well as training and a benefits package. (repeat) - Our comprehensive training program teaches you all about our business and our Business Development Center. We also support your career goals with long-term career options in sales and management; because we know our success comes from your success. (repeat) - Execute customer communications via email, telephone, and text, in line with standards and processes. - Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards. - Enter all prospect communications, notes, records, and customer appointment data into the CRM. - Maintain tracking boards showing Internet sales updated each day of the month. - Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received. - Attend regular sales meetings for both the dealership and the eSales department. We should keep these unique points. Then "Physical Requirements": - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift 15 pounds at times. - Must be able to access and navigate each department at the organization’s facilities. Then "The Company" paragraph: - Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 55+ retail franchises, 7 collision centers and 60+ Michigan locations. The group employs 3,000+ individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details. Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion. We need to remove EEO line at end: "LaFontaine Automotive Group is an equal opportunity employer." That's boilerplate; remove. Now we need to decide sections. Potential sections:

  About the role

  (intro + The Position description, but we need to avoid duplication with Responsibilities). We'll include intro paragraph and maybe a summary of role (the part about being sought, training, evaluation, compensation mention). But we already have Responsibilities section for duties. So About the role can include the introductory paragraph and maybe the description of role purpose. Let's craft: About the role: combine the intro paragraph and the first paragraph of The Position up to before the list of duties? Actually The Position paragraph includes many details that overlap with Responsibilities. To avoid duplication, we can keep only the parts not duplicated: "We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan. You will be trained in our lead management/sales and service approach to create a wonderful experience for our customers as you help them get connected with our sales and service team to provide them with excellent customer service." That's unique. The rest about responsibilities, evaluation, training, compensation is duplicated later. We'll keep those in Responsibilities or Benefits. Thus About the role: intro paragraph + that unique sentence. Responsibilities: combine The Position responsibilities (evaluation, training, compensation mention) plus Essential Duties & Responsibilities unique points. But we need to avoid repeating compensation mention multiple times; we can keep it once. Let's list responsibilities points: - You will be responsible for receiving and responding to web based electronic inquiries (leads), working with our existing customer data base, incoming sales and service phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources