Automotive Business Development Representative

About Us

We are your local, family-owned Nissan and Toyota dealership, proudly serving our area for over 50 years. Since opening our doors in 1964, we have strived to exceptionally serve our community and our staff while holding true to our values of professionalism, positivity, teamwork, and honesty. We believe in continuous improvement for our employees, fostering long-term retention and growth opportunities through ongoing training and promoting from within.

Responsibilities

• Interact with customers via phone, email, and online chat to answer questions and schedule dealership visits.
• Provide excellent customer service and communication, offering advice and real solutions.
• Log all customer comments and schedule follow-up contact if no appointment is made.
• Contact customers using scripts to schedule appointments and confirm scheduled appointments.
• Post scheduled appointments on the appointment board in the BDC.
• Contact and reschedule no-show customer appointments.
• Follow up with the department to determine if appointments were kept and the outcome.
• Schedule future contact as needed and update customer changes in the database.
• Meet or exceed monthly goals.

Requirements

• Previous role in a BDC based on strong customer or retail customer service experience at a call center.
• Strong communication skills (both verbal and written).
• Active interest in working in a fun, competitive environment based on teamwork and camaraderie.
• Experience and comfort working with technology (computers, mobile phones, video).
• Valid driver’s license with a clean driving record.
• Professional appearance and work ethic.
• Outstanding organizational and multi-tasking skills.

Benefits

• Competitive pay.
• Health, dental, vision, and life insurance.
• 401K with direct deposit.
• Sundays off.
• Paid vacation.
• Paid instructor-led training and ongoing training.
• Promotion from within.
• Excellent work environment and great team culture.
• Family-owned and operated.