Automotive Business Development Center (BDC) Manager

Job Summary

We are seeking a motivated BDC Manager to join our dynamic team at a leading automotive dealership in South Houston. The ideal candidate will be responsible for managing customer inquiries, scheduling appointments, and driving dealership growth through effective communication and lead management.

Key Responsibilities

• Handle inbound and outbound calls, emails, and online inquiries from customers.
• Schedule sales and service appointments and confirm customer details.
• Maintain accurate records in the CRM system and ensure timely follow-up.
• Provide basic information about vehicles, financing options, and dealership services.
• Collaborate with the sales and service teams to ensure smooth customer experiences.
• Met or exceed appointment-setting and lead conversion goals.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and ability to build rapport.
• Proficiency in Dealer Center and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Sales aptitude and understanding of automotive terminology.

Preferred Qualifications

• Bilingual (English/Spanish) preferred, but not required.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or a related field preferred.
• Previous experience in customer service, call center operations, or automotive sales is a plus.

Benefits

• Competitive salary plus commission structure.
• Opportunities for career growth and advancement.
• Supportive team environment with ongoing training and development.