Automotive BDC Manager - Subaru

Key Responsibilities

• Lead, train, and motivate the BDC team to achieve performance targets.
• Develop and implement effective lead-generation strategies to drive sales and service appointments.
• Monitor and analyze BDC performance metrics, ensuring optimal efficiency and customer engagement.
• Collaborate with the sales and service departments to align BDC operations with dealership goals.
• Implement and manage CRM systems to track leads, follow-ups, and customer interactions.
• Maintain knowledge of dealership promotions, inventory, and services to effectively communicate with customers.
• Handle escalated customer concerns and inquiries as needed.
• Stay updated on industry trends and best practices to continuously improve BDC operations.

Requirements

• Minimum 3 years of experience in a BDC, or automotive sales environment.
• 1-2 years of experience in a leadership or managerial role.
• Strong leadership, communication, and organizational skills.
• Strong understanding of CRM systems, lead management, and digital marketing.
• Commitment to providing outstanding customer service and fostering teamwork.
• Proficiency in Microsoft Office Suite and dealership management software.