Automotive Area Operations Manager

Dent Wizard is the nation’s leader in automotive reconditioning services and vehicle protection products. Our success is driven by the great people who serve our customers. We’re stable, growing, and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired annually, and more than 3,000 highly skilled employees.

About the role

Reporting to a District Manager, the Area Manager is a front-line management position responsible for overseeing and leading Dent Wizard operations within a defined geographic area. The Area Manager ensures fulfillment of services to customers and leads technicians.

Responsibilities

• Operations (50-60%)
  • Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.
  • Expediently and professionally address all customer, operational, and performance concerns.
  • Walk customer inventory to identify future workload requirements and QC repairs.
  • Meet regularly with customers to discuss service levels, repair quality, cycle-time performance, and other issues that drive customer satisfaction.
  • Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high-quality repairs and customer service.
  • Communicate to keep the team informed and up to date on critical information, expectations, company news, etc.
  • On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
  • Closely support direct reports/managers to optimize production and day-to-day operations.
• Sales and Business Development
  • Work with District Manager (DM) and/or District Sales Manager (DSM) to develop and execute a revenue growth plan to sell additional services within existing customers.
  • Partner with DM and DSM to sell new customers and maximize existing business opportunities.
  • Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
  • Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

Requirements

• Combined minimum experience of 3 years in a district route and auction leadership role.
• Profitable management of a P&L of at least $1.5M in revenue annually.
• Experience managing other leaders and staffs of 20+.
• Overnight travel approximately 10–20%.

Qualifications

• Result-driven with a positive, motivating leadership style.
• Flexible, resilient, diplomatic, and tolerant.
• Active listener with a credible and persuasive communication style that empowers others and leads decisively.
• Proven ability in successful strategy implementation and delivering results.

Pay

The starting compensation is expected to be $75,000–$85,000 annual salary, depending on qualifications, experience, and geographic location.

Benefits

• Paid time off.
• Medical, dental, and vision coverage.
• 401k match (50% on the dollar up to 7% of employee contribution).

For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.