Automotive Accessories Manager - Tenvoorde Ford

Responsibilities

• Build and maintain collaborative partnerships with Sales, Service, Parts and Commercial sales departments.
• Work with Parts Manager to manage accessory inventory.
• Manage lost orders, late arrivals, technician concerns and warranty issues.
• Manage the accessory sales function, scheduling of installations, working with advisors and customers to ensure a smooth customer experience during the process.
• Greet and interview every customer at time of sale for add-on accessory opportunities.
• Contact customers missed in the process via phone, text or email after the sale.
• Review leads and contribute expertise to converting leads into sales.
• Participate in the strategic marketing and advertising promotions efforts to source leads.
• Manage CRM to retain customers and seek prospective sales.
• Set sales goals, track progress and lead the achievement of those quotas.
• Forecast sales for upcoming months and quarters and compile the necessary reports for dealership management to review.
• Aid in the sales process to answer customer questions and issues when required.
• Work with service advisors to assist with installation or sales questions.
• Review email and other outgoing correspondence, create accessories area of website.
• Maintain awareness of the competitive environment to ensure price and quality outcomes.
• Troubleshoot problems and concerns from staff and customers.
• Attend trade shows and relevant events to build knowledge and network.
• Keep two active pre-built “Accessory Vehicles” in the new vehicle inventory.
• Be an active participant in sales meetings.
• Engage with staff with ideas, marketing plans, specials, reward sales with recognition or spiffs.

Qualifications

• Must be a “team player”
• Must be reliable, many employees in the dealership depend on the accessories manager.
• Exceptional ability to learn and grow
• Amazing work ethic
• Detail oriented
• Must be a self-starter and independently motivated
• Outstanding ability to work with a team and take direction
• Ability and willingness to adopt modern technology
• Strong written and verbal communication skills
• Proficiency in use of basic computer and phone systems
• Ability to bend, move, lift and physically perform duties in the scope of this position.

Benefits

• Paid Time Off
• Health Insurance, single and family coverage
• Health Savings Account option
• Dental Insurance
• Life Insurance
• 401k retirement plan
• Employee Vehicle Discounts
• Employee Parts/Service Pricing Discounts
• Referral Bonus Program

Good to Know Before You Start!

• Be prepared to work approximately 45 hours per week 5 day work week, working Saturdays with a day off in the week.
• Team players only! You will work with multiple departments and many different people.
• Know your work makes a difference!
• All systems rely on accurate information and that starts and finishes with you. You will have support!
• We have a veteran staff to teach and assist.
• You may be asked to perform other duties.
• With additional responsibilities comes additional pay.
• Must be adaptive to and embrace change
• We WANT you to make a difference, share your ideas with management!