Automations Specialist (RightMessage + Kit)

About the role

We are hiring for two part-time contract roles: Client Success Project Manager and Automations Specialist (RightMessage + Kit). Both roles are remote, contract-only, with long-term potential.

Client Success Project Manager

This role requires a professional who brings clarity, structure, and confident communication to every engagement. The ideal candidate must be available during Canadian/US business hours and comfortable leading client-facing video calls.

• Lead kickoff calls and client update calls in North American time zones
• Communicate asynchronously through Slack and Basecamp
• Translate strategic direction into clear, actionable steps
• Present timelines, updates, and priorities with confidence

Responsibilities

• Maintain accurate timelines and milestone tracking inside Basecamp
• Ensure clients deliver required assets and information on schedule
• Coordinate with the Personalization Systems Implementor and external specialists
• Keep projects moving smoothly with no chaos or missed details
• Protect scope and prevent scope creep
• Perform non-technical UX-level QA to ensure flows make sense
• Maintain and improve internal structure across SOPs, templates, and naming conventions
• Document and update SOPs for all recurring processes
• Identify process gaps or inefficiencies and propose improvements

Requirements

• Excellent communicator with strong writing and interpersonal skills
• Naturally organized with a sharp sense of clarity and follow-through
• Calm, steady presence in client conversations
• Fast learner who absorbs our methodology quickly
• Self-starter who learns independently, solves problems without hand-holding, and takes ownership of outcomes
• Able to use AI intelligently — not as a one-shot shortcut, but as a tool for drafting communication, structuring tasks, improving clarity, and assisting with system documentation

Automations Specialist (RightMessage + Kit)

This role requires a technical specialist who wants to become one of the most advanced RightMessage + Kit implementers in the world. The ideal candidate will work directly inside our systems, building, improving, and documenting the personalization infrastructure that powers our clients’ growth.

• Build and configure segmentation surveys, multi-step experiences, targeting rules, and personalized on-site experiences using our internal frameworks
• Implement dynamic headlines, personalized content blocks, conditional CTAs, and adaptive website messaging according to our methodology
• Apply our existing RightMessage system architecture rather than building from scratch, while still identifying opportunities for refinement
• Test every variation, fallback, display rule, and edge-case interaction to ensure flawless behaviour

Responsibilities

• Build and maintain advanced visual automations using our proven structure and logic patterns
• Implement Liquid-powered conditional logic for snippets, CTA rotation blocks, dynamic newsletter content, and adaptive messaging
• Ensure all Liquid conditionals are Kit-safe, email-friendly, and structured for future reuse
• Apply our existing automation frameworks, continuously improving them as you work
• Document all logic, naming conventions, and framework updates as SOPs
• Configure and maintain integrations using Zapier or Make
• Ensure clean data routing, idempotent workflows, and reliable field syncing

Qualifications

• Detail-obsessed systems thinker who loves logic, structure, and precision
• Fast learner willing to master RightMessage and Kit at an elite level
• Comfortable writing, reading, and debugging Liquid conditionals
• Strong documentation habits — SOP creation and refinement are core expectations, not optional
• Self-starter who learns independently, digs into documentation, solves problems without hand-holding, and improves systems proactively