Automation Systems Operator

About the role

The Digital Automation Systems Operator works within designated Service Advantage Partner locations as the on-site Systems Operator. Operates and supports a variety of Partner-sold equipment at customer locations, generally within a specific geographic area. The role involves operating Modular Control Systems, Partner Structure, Client systems, and managing priorities and performance of automation systems in all daily activities. Demonstrates technical expertise and follows Partner-agreed Standard Operating Procedures. Collaborates with the Partner Support team to proactively identify issues impacting Operations and system performance. The overall function is to maximize automation systems’ operational output, efficiency, and provide expert support.

Responsibilities

• Provides front-line operational support of client automation, robotic, 3D printing, workstation, and technology systems.
• Responsible for operating automated systems, software-based control systems, electrical and mechanical systems, and structures.
• Utilize hands-on support with an electro-mechanical aptitude and familiarity with Linux and command line to support client systems and products.
• Provides Partner-level direct communications and interaction with client vendor partners.
• Supports client’s key performance indicators, achieves maximum system uptime, and ensures overall client satisfaction.
• Performs system software updates per recommended client technical instruction.
• Possesses technical skills to troubleshoot and operate client systems; remediates issues to ensure high-level system performance.
• Collects and analyzes data, applies a systematic approach to reach conclusions, and makes appropriate decisions.
• Performs a full range of support services including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning of client’s automation systems.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Completes technical training on client systems as assigned.
• Reviews all technical information pertaining to supported systems and products.
• Acts as a positive influence and champion within the team/organization.
• Proactively seeks ways for process and operational excellence.
• Performs other duties related to Partner Support as assigned.

Requirements

• Associate degree or 4 years apprenticeship or equivalent experience or training in Robotics, Mechanical, Mechatronics, or Electrical fields.
• Serves as a role model and always exhibits professional appearance and behavior.
• Experience and proficiency in the following areas:
  • Automated systems and software-based controls.
  • Electrical and electronic principles.
  • Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
  • PLC (Programmable Logic Controller) programs.
  • Industrial PC literacy.

Preferred Qualifications

• Degree from a vocational school or college with a focus in Robotics, Mechanical, or Electronics fields.
• Demonstrated ability to multi-task and prioritize many different projects and workloads.
• Ability to work independently.
• A degree of physical dexterity and must be able to stand for long periods of time.
• Ability to communicate effectively (written and verbally) with peers, management, contractors, and vendors.
• Highly self-motivated, customer-centric, and focused on team success.

Skills

• Excellent working knowledge of electro-mechanical devices, automation systems, and technology applications.
• Expert knowledge of assigned client automation systems.
• Skilled methodical approach to resolving problems.
• Strong interpersonal and verbal communication skills.
• Excellent customer service skills, including the ability to follow up to ensure closure of issues.
• Ability to read and comprehend written technical information in the form of site operations, technical manuals, and relevant publications.

Working Conditions

• Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.
• Variable shifts may be required to meet Partners’ needs; overtime may be required.
• Requires regular use of a laptop, software, and client test equipment.
• May be required to move objects on wheels up to 400 pounds and lift and carry objects that weigh up to 50 pounds.
• Frequent stooping, bending, squatting, and kneeling are required to support the client automation system.
• Overnight travel may be required to attend or provide training for vendor-specific equipment and devices.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits to enhance health, wellness, and ongoing personal and professional development.

Location: Florence, SC, United States. Full-time schedule.