Automation Service Technician

Role Summary

As an Automation Service Technician, you'll keep customer automation equipment running safely and reliably through on-site and in-house service. This role exists to deliver accurate troubleshooting, quality repairs, and clear communication that protects uptime and project profitability.

A Typical Day

Your day starts by reviewing assignments from the Production & Installation Lead and confirming the parts, tools, and safety requirements needed for the work ahead. Some days you'll head to a customer worksite; other days you'll work in-house to complete scheduled repairs. Between tasks, you'll coordinate logistics for upcoming visits, keep stakeholders informed on progress, and ensure documentation is completed promptly after each job. You'll balance hands-on technical work with customer-facing communication, building professional relationships through clear explanations and practical guidance. Travel weeks may include overnight stays, so planning and organization are key to staying efficient and prepared.

Responsibilities

• Repair, install, and verify operation of assigned machines and equipment
• Diagnose system issues, recommend solutions, and execute approved corrective actions
• Respond to technical questions from customers and internal teams in a timely manner
• Maintain job profitability by completing work within budget and scope
• Provide periodic status updates to management during service calls
• Document service activity accurately and submit completed reports
• Travel 40–50% to customer sites, including 25% overnight travel
• Follow all safety procedures, rules, and guidelines; assist with other duties as needed

Required Qualifications

• High School Diploma or GED
• Valid driver's license with clean driving record
• 3–5 years of applicable experience; robotics background is a plus
• Strong mechanical and/or electrical aptitude in machine tool or factory automation
• Above-average math skills

Benefits Package

• Medical, Dental, and Vision coverage
• 401(k) plan
• Life Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Paid Time Off
• Competitive Salary ($30–$40/hour)