Automation Service Engineer II

Responsibilities

• Perform installation and operational qualifications (IQOQ), monthly/semi-annual/annual preventative maintenances (PM), troubleshooting and repair
• Ensure instrument uptime by resolving service requests in a timely manner and escalating complex issues as needed
• Perform routine troubleshooting of automation systems and laboratory instrumentation
• Identify repeat issues and performing root cause analysis to mitigate recurrence
• Maintain accurate service documentation in compliance with quality systems
• Monitor instrument performance metrics and help drive improvements
• Author and revise SOPs, checklists, and service documentation
• Ensure accuracy of maintenance and calibration within the asset management system
• Provide tier 1 support to laboratory end-users for issues related to equipment, communication/connectivity, methods, etc.
• Collaborate with team members to drive continuous improvement projects as they relate to service processes to help streamline day-to-day workflows
• Participate in an on-call rotation to provide after-hours support

Qualifications

• BS degree in engineering or scientific discipline, or equivalent
• 3–5+ years of relevant service/support experience
• Minimum of 3 years of laboratory equipment support experience
• Strong troubleshooting and root cause analysis skills
• Experience supporting Hamilton liquid handlers, Qiagen QiaSymphony, Agilent TapeStation, Illumina sequencers, and other laboratory equipment used within a sequencing workflow
• Experience authoring and executing PM, IQ, OQ, PQ, and repair documentation
• Experience driving root cause analysis
• Experience implementing continuous improvements
• High-throughput automation/workcell experience preferred
• Experience working in a regulated environment (CLIA, CAP, GMP, FDA)
• Strong documentation practices (GDP)
• Experience with Lean Manufacturing and Six Sigma methodologies preferred