Automation Field Trainer

The organization operates in the healthcare and diagnostics industry, focusing on preventing, stopping, and curing diseases while expanding access to healthcare worldwide. It supports medical advancements through an extensive portfolio of medicines, diagnostic tests, and laboratory automation solutions. With more than 100,000 employees globally, the organization serves millions of people and emphasizes scientific innovation and accessible healthcare.

About the role

The Automation Field Trainer plays a key role within the Solutions Training Team by delivering specialized training on automation instruments to laboratory personnel before and after product implementation. This role serves as a subject matter expert and supports commercial and technical teams in ensuring customers can effectively use the organization’s solutions. The position requires analyzing customer needs, developing tailored training plans, and continuously improving training programs and materials.

Responsibilities

• Provide customized training on automation equipment, applications, IT products, and systems to laboratory personnel.
• Support pre- and post-training activities related to product installation, implementation, and maintenance.
• Serve as a technical expert and liaison for training-related consultative and technical issues.
• Collaborate with leadership and field teams to develop and update training curricula aligned with business and technical objectives.
• Design training activities and gather feedback to improve content, delivery, and customer experience.
• Maintain training standards and manage training materials and company property.
• Complete and submit service reports and other required documentation in a timely manner.
• Promote solutions and identify opportunities for competitive consolidation.

Requirements

• Bachelor’s degree or equivalent combination of education and work experience.
• Minimum of 5 years of progressive experience in the diagnostics industry or a related field.
• Advanced technical knowledge of laboratory clinical chemistry, immunology, IT, molecular, tissue, or automation systems.
• Ability to travel up to 75%, including overnight and occasional international travel.
• Preferred experience with analytical platforms such as cobas 8100, p512/p612, and p501/p701.

Pay

Annual salary range of $94,100–$174,700 USD, based on location and experience. Eligibility for a discretionary annual bonus based on individual and organizational performance. Company car provided.