Automatic Gate Systems – Service Technician

Key Responsibilities

• Service & Repair
• Diagnose and repair automatic sliding gates, swing gates, barrier arms, and pedestrian entry systems.
• Troubleshoot gate operators, motors, gearboxes, control boards, limit systems, chains, belts, and mechanical components.
• Repair and replace gate operator components and associated hardware.
• Troubleshoot card readers, keypads, telephone entry systems, intercoms, and access control devices.
• Troubleshoot vehicle detection loops, loop detectors, photo eyes, safety edges, and other sensors.
• Repair damaged wiring, connections, relays, power supplies, and control equipment.
• Respond to emergency and priority gate service calls as required.
• Perform system upgrades and equipment replacements.
• Troubleshooting & Diagnostics
• Use multimeters and diagnostic tools to identify electrical and low-voltage issues.
• Read and interpret wiring diagrams, schematics, manufacturer manuals, and system documentation.
• Troubleshoot AC/DC power, relays, inputs, outputs, control boards, and communication issues.
• Determine appropriate repair recommendations and communicate findings clearly.
• Escalate complex technical issues when necessary.
• Preventative Maintenance
• Perform scheduled preventative maintenance on gate operators and entry systems.
• Inspect chains, belts, rollers, hinges, bearings, wheels, tracks, hardware, and operator components.
• Inspect and test safety devices and entrapment protection systems.
• Lubricate and adjust mechanical components as required.
• Test access control devices, vehicle detection systems, and operator functionality.
• Identify potential failures before they result in system downtime.
• Recommend repairs or upgrades based on equipment condition.
• Customer Service
• Communicate professionally with customers, property managers, facility personnel, and other stakeholders.
• Explain system problems and recommended repairs in clear terms.
• Provide customers with status updates while on site.
• Document additional repair opportunities and communicate recommendations to the appropriate internal team.
• Maintain a professional appearance and customer-focused attitude.
• Documentation
• Accurately document service calls, troubleshooting performed, repairs completed, and parts used.
• Capture photos and supporting documentation when required.
• Complete work orders accurately and promptly.
• Document recommended follow-up repairs and equipment replacement needs.
• Ensure completed service calls are properly closed out and ready for billing.
• Safety & Compliance
• Follow company safety policies and OSHA requirements.
• Maintain working knowledge of UL 325 and ASTM F2200 requirements for automated gate systems.
• Inspect systems for potential entrapment and safety hazards.
• Verify proper operation of monitored safety devices after repairs.
• Follow electrical safety and lockout/tagout procedures.
• Maintain company tools, diagnostic equipment, inventory, and service vehicle.

Qualifications

• 2–5+ years of experience servicing automatic gates, gate operators, access control systems, low-voltage systems, or related equipment preferred.
• Strong troubleshooting and diagnostic abilities.
• Working knowledge of automatic gate operator systems.
• Experience troubleshooting electrical and low-voltage circuits.
• Ability to read wiring diagrams and electrical schematics.
• Experience with DoorKing, LiftMaster, HySecurity, FAAC, Nice, Viking Access, Linear, or similar equipment preferred.
• Experience with access control, intercom, CCTV, networking, or telephone entry systems is a plus.
• Understanding of UL 325 and ASTM F2200 standards preferred.
• Welding and fabrication skills are a plus.
• Ability to work independently and make sound decisions in the field.
• Strong customer service and communication skills.
• Valid driver's license and acceptable driving record.