Automatic Door Service Technician

About the role

We are looking for a skilled and motivated Automatic Door Service Technician to support our customers throughout an assigned territory. This mobile, field-service position requires regular travel to customer sites to diagnose issues, perform repairs, and complete preventive maintenance on automatic door systems. Throughout your service territory, you will work closely with customers to provide reliable solutions and exceptional service, building strong relationships through technical expertise, professionalism, and a commitment to quality. The successful candidate will take pride in delivering outstanding customer experiences while ensuring equipment operates safely and efficiently.

Responsibilities

• Perform maintenance efficiently and effectively on door equipment including automatic doors, entrance doors, handles and closers.
• Diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
• Work with dispatch team and other departments.
• Use hand and power tools in compliance with OSHA standards.
• Completes work orders on computer-based documents according to established procedures.
• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
• Communicate and work with the parts and sales departments to ensure the customer's needs are being met; immediately report any potential customer issues that need to be addressed and communicate in a positive and courteous manner with our customers.
• Travel throughout coverage area during workday.
• Drive safely and efficiently from point to point in service area.
• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and office.
• Performs work in a variety of customer environments including exposure to elements and in-climate weather.
• All other duties assigned.

Qualifications

• A minimum of a high school diploma or general education degree (GED) is required.
• Minimum 2 years' experience in the automatic door industry required.
• Mechanical and electrical skills required.
• Troubleshooting skills required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate basic math and read a tape measure.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Valid driver's license and AAADM certification on ANSI 156.10 and 156.19 standards.

Physical demands

• While performing the duties of this job, the employee is regularly required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee frequently is required to stand; walk; and use hands to finger, handle, or feel.
• The employee is occasionally required to sit.
• The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 150 pounds. A team lift is required for anything 50 pounds or more.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Must be capable of working at heights to service doors and operators using ladders.

Work environment

• While performing the duties of this job, the employee works in many different environments including hospitals, pharmaceuticals facilities, business offices and retail locations and is regularly exposed to moving mechanical parts and outside weather conditions.
• The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat, risk of electrical shock, and vibration.