Automatic Door Service Technician

About the role

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Automatic Door Service Technician with at least 4+ years of door industry experience. You will play a crucial role in installing, repairing, and maintaining various types of doors, gates, docks, and related hardware, ensuring they function efficiently and safely for a growing branch. Strong access control with low energy gate operators and strong electrical gate automation experience is required.

Responsibilities

• Install, troubleshoot, and repair a variety of automatic doors, access control systems, low energy pedestrian doors with glass and glazing exposure, and related hardware using appropriate tools and equipment.
• Diagnose and conduct routine repairs on door-related issues, such as broken springs, hinges, locks, and electrical components.
• Install and configure door hardware, including locks, handles, closers, low-voltage systems, and access control systems.
• Ensure all installed doors meet safety and building code regulations and standards.
• Provide excellent customer service by addressing inquiries, explaining repair processes, and offering solutions to door-related problems.
• Maintain accurate records of service visits, repairs, and installations, and provide reports as required.
• Diagnose, identify, and resolve technical issues with doors efficiently while communicating cost-effective solutions to customers.
• Perform quality checks on installations and repairs to ensure they meet the company’s quality standards.
• Opportunity to learn welding with company-provided training.

Requirements

• 4-5+ years’ experience in the commercial door service industry.
• AAADM certification a plus but not required.
• Access control skills a plus.
• Excellent mechanical and technical skills.
• High school diploma or equivalent.
• Physically able to move items weighing 50 lbs. or higher.
• Physical ability to continuously lift and bend, climb ladders up to 20’ in height, work on knees for extended periods, and proficiently operate power tools.
• Strong interpersonal skills to relate to customers and solve issues.
• Excellent communication skills to collaborate under any condition.
• Excellent problem-solving and troubleshooting skills.
• Ability to relay information in a fast-paced environment.
• Reliable and self-motivated.
• Knowledge of various door types, brands, and hardware.
• Ability to use hand and power tools effectively.
• Proficiency in performing mathematical calculations involving fractions and reading a tape measure accurately for precise measurements and installations.
• Knowledge of safety regulations and adherence to safety protocols.
• Basic computer knowledge.
• Valid driver’s license and ability to drive a company vehicle.
• Must pass drug test, background check, and motor vehicle check.

Benefits

• Industry-best training in a state-of-the-art facility covering commercial and retail door openings, hardware, storefront glazing, and automatic doors.
• Room for growth with multiple levels of career advancement.
• Continued learning classes on manual operated doors, dock equipment, and options for industry certifications.
• Training on hollow metal doors, frames, and hardware.
• Strong safety culture and positive work environment.
• Recognitions and rewards program.
• Comprehensive pay, health benefits, 401K match, 8 company-paid holidays, and vacation/sick program.
• Company-provided uniform, tools, and an annual boot allowance.
• Use of a company-provided vehicle for customer service visits.

Schedule

• Full-time shifts between 7:00 AM - 5:30 PM, Monday through Friday.
• Must be able to work some overtime and on-call hours.
• Continuous on-going training provided.

Work Conditions

The job environment is fast-paced and results-oriented. You must be able to drive a company vehicle and possess a valid driver’s license.