Autobody Collision Parts Specialist Customer Service Representative

Entry-level position supporting the repair process by ordering, receiving, processing, and monitoring parts. May also assist with sublet operation scheduling. Works closely with the Location Manager, Estimators, and Body Technicians to provide exceptional customer service throughout the repair process.

Responsibilities

• Manage and complete all parts ordering:
  • Order parts based on initial estimates and supplements using the company-prescribed ordering platform.
  • Communicate with parts vendors to order required parts.
  • Partner with Location Manager and Estimators to ensure parts accuracy.
• Monitor deliveries:
  • Track parts status and update Location Manager and Estimators accordingly.
• Receive and check in parts:
  • Receive and check in all delivered parts daily to ensure accountability.
  • Verify quality and mirror-match parts to damaged parts.
  • Tag all received parts with the appropriate work order number.
• Return incorrect parts:
  • Initiate parts return to vendor immediately if incorrect.
  • Complete all daily returns.
• Invoice Posting:
  • Ensure all parts, invoices, and credits are posted as received, daily.
• Statement Reconciliation:
  • Assist location in monthly vendor reconciliation process.
• Review with customers and walk-through the repair process:
  • Greet customers by phone or in-person; explain the collision repair process, including insurance claims, processing, and payment procedures.
  • Establish effective relationships with customers to support a positive experience.
• Complete vehicle intake process:
  • Map damage, photograph vehicles, and document work files per company and repair partner standards.
• Perform administrative tasks:
  • Collect payments, update rentals management portal (ARMS), support Location Manager with expense documentation (updating RHO), and conduct Accounts Receivable follow-up.
• Training:
  • Complete assigned role-based training through Collision University and additional internal and business partner-supported training as necessary.
• Additional responsibilities as assigned; duties may be adjusted based on business needs or management discretion.

Requirements

• Proven experience with and knowledge of auto body parts is a plus.
• Ability to work collaboratively with the team to meet shared objectives.
• Basic computer skills.
• Ability to work independently as well as part of a team.
• Self-motivated.
• Valid driver’s license required.
• Eligible to work in the United States.
• Willing and able to pass a thorough background check.

Preferred Qualifications

• 1-year prior parts experience in collision repair.
• 1-year CCC One management system experience.

Benefits

• Paid holidays and 2 weeks PTO.
• Medical, dental, vision, and life insurance.
• Matching 401(k).