Auto Titles Specialist
About the role
Serve members and internal customers by answering questions and assisting in the titling process to ensure quality service across multiple channels. Timely and accurately service the needs of the members and enhance their financial relationships with the credit union.
Responsibilities
- Provides quality service to credit union members to assist with the titling process to enhance their financial relationship with Mountain America.
- Adheres to call handling and quality review procedures.
- Affords assistance to loan officers in perfecting titles on all auto, boat, and RV loans to ensure that Mountain America has secured the collateral.
- Promotes and maintains effective partnerships with branches, member service teams and Credit Union members.
- Serves as a liaison with all state and/or county Department of Motor Vehicles (DMV) to obtain titles, solve problems, research issues to ensure timely processing of title paperwork.
- Knowledge of DMV related fees and forms to ensure proper and timely processing of titles.
- Maintains accurate filing of title paperwork to ensure timely processing of titles.
- Performs other duties as assigned.
Requirements
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience: One to three years of similar or related experience
Education: High school diploma or equivalent
Licenses, Certificates, Registrations: n/a
Computer/Office Equipment Skills: Adding machine/10-key. Type a minimum of 35 words per minute. Basic computer operating skills (windows navigation, mouse/keyboard functionality.) Intermediate to advanced level skill in Microsoft Office including Word, PowerPoint, and Excel.
Skills and Abilities
- Knowledgeable in all title processing responsibilities including, but not limited to: Member & Dealer payoffs, Releasing titles to members and other financial institutions, Request for letters of guarantee, UCC filing and follow-up, Outstanding title follow-up.
- Accurately records title notes on member accounts to ensure proper and timely follow up occurs with member, financial institution, dealer or Mountain America teams.
- Communicates effectively in a team environment.
- Dependable, detail-oriented, self-motivated and possesses good customer service skills and excellent follow through.
- Able to work independently with little to no supervision.
- Physical Demands: Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally.
- Weight Lifted or Force Exerted: Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Working Conditions
- No unusual environmental factors
- No noise environment