Auto Title / DMV Specialist

About the Role

The Title Department ensures that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan.

Responsibilities

• Achieve monthly title acquisition goals, both individually and as a team, to reduce title delinquencies.
• Follow up with customers and third parties to obtain and update information regarding title lien statuses.
• Resolve title‑related requests, inquiries, and discrepancies for customers, other department members, finance companies, and the Department of Motor Vehicles.
• Consult with the Legal Department to identify recovery or lien reinstatement opportunities on accounts lacking proper lien status.
• Provide detailed documentation of account and lien activity using reports and internal systems.
• Mail documents to customers and third parties.
• Assist with additional duties as needed, including driving to local DMV locations to process lien/title requests, pay fees, or pick up/deliver documents.

Requirements

• Strong work ethic, attention to detail, and ability to handle complexity.
• Clear, concise, and professional verbal and written communication skills.
• Proven ability to produce accurate, error‑free administrative work.
• Consistent record of precision and reliability in administrative tasks.
• Strong written communication for formal and technical audiences.
• Availability for weekends and overtime as needed to meet monthly performance goals.
• At least one year of sales, telemarketing, or call‑center experience.
• Valid driver’s license, reliable personal vehicle, and valid vehicle insurance.
• Previous experience with the California DMV lien implementation/release process is highly desirable.
• Bilingual in English/Spanish preferred but not required.

Schedule

This is a full‑time, onsite position. Start time rotates weekly between 7 a.m., 8 a.m., and 8:30 a.m. Weekends and overtime may be required to meet performance goals.

Benefits

• Casual dress code.
• Complimentary espresso bar, breakfast, and grab‑and‑go snacks.
• Catered lunches every Tuesday.
• Top‑tier medical, dental, and vision plans.
• Free life insurance and for‑purchase supplemental insurance plans.
• 401(k) retirement plan.
• Employee Assistance Programs.
• Multiple paid time‑off programs.