Auto Property Damage Adjuster

Duties

• Conduct thorough investigations for low complexity insurance claims
• Collect relevant information, such as photographs, statements, police reports, and any other documentation necessary for assessment
• Review the extent of damage to vehicles or other insured items
• Utilize industry-standard tools and software to estimate repair costs and replacement values, as needed
• Review insurance policies to verify coverage, limitations, and exclusions
• Ensure that claims fall within the scope of the policy and comply with legal and regulatory requirements
• Analyze circumstances surrounding accidents or incidents to establish liability
• Complete appropriate documentation of all interactions, investigations, and assessments
• Communicate findings and decisions to policyholders, claimants, and other stakeholders in a professional and empathetic manner
• Negotiate fair and reasonable settlements with claimants or their representatives
• Ensure compliance with company policies, industry regulations, and legal requirements during the settlement process
• Provide excellent customer service by addressing inquiries, concerns, and providing regular updates to policyholders and claimants
• Work closely with other departments, such as underwriting and legal to ensure accurate and timely claims processing
• Stay updated on industry regulations and compliance standards

Performance Expectations

• Meet established targets for productivity, cycle time, quality, compliance, customer satisfaction, and timely claim resolution

Education

• Bachelor’s degree in a relevant field (such as business, finance, or a related discipline) preferred.
• Four years of prior experience in insurance or customer service accepted in lieu of degree.
• Must hold a Florida 6-20 All Lines Adjuster License
• A dual license in Texas is highly preferred
• Bilingual preferred (English/Spanish)

Skills & Experience

• Knowledge of property and casualty insurance policies, regulations, and procedures is a plus
• Proficient in Word, Excel, Windows-based applications, and internet usage
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Attention to detail and organizational skills
• Ability to work independently, make sound judgments, and handle multiple claims simultaneously

Benefits

• 401(k) Retirement Savings Plan with employer match
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability