Auto Loan Rep (Part-Time)

About the role

Our Auto Loan Representatives in the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership’s sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation.

Responsibilities

• Reach out to customers via outbound calls or responding to inbound calls from potential customers
• Communicate with dealer and merchants in handling escalated situations
• Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
• Aid in collateral swaps and unwinding of purchase loans
• Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon
• Work with senior management and project teams for necessary process and system enhancements
• Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
• Process applications and closing secured title or auto loans
• Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals

Requirements

• High School Diploma or GED
• Sense of urgency in meeting or exceeding application processing goals
• Prior 2 or more years’ experience in inside sales, customer service, retail, or call center environment
• Basic understanding of credit or personal finance concepts
• Bilingual: Spanish

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

Pay

Compensation is commensurate with experience.

Schedule

Flexible scheduling available within hours listed. Mon-Fri 8:00 AM—9:00 PM, Saturday 8:00 AM -8:00 PM (Rotating every 3 Saturdays).