Auto Collections Specialist II Bilingual English and Spanish Required

Job Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excell both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Required Qualifications, Capabilities, And Skills

• Reading and speaking in both Spanish and English fluently
• Communication, negotiation, information gathering, and decision-making skills
• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Solving problems and effectively presenting and explaining solutions
• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing
• Preferred experience supporting multiple CCB Operations functions or lines of business (internal applicants)

Preferred Qualifications, Capabilities, And Skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

About The Role

JPMorganChase is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.