Retail Collections Specialist II Bilingual English and Spanish Required

About the role

JPMorganChase is a leading financial services firm dedicated to helping nearly half of America's households and small businesses achieve their financial goals. This role is part of the Consumer & Community Banking division, which provides a range of financial services including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.

Job Responsibilities

• Manages a high volume of inbound/outbound calls (potentially over 100 daily)
• Delivers comprehensive support for financial products
• Interprets needs and delivers continuous insights
• Navigates multiple computer systems with efficiency
• Leverages communication, negotiation, information gathering, and decision-making skills
• Exhibits customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings
• Maintains a fast-paced call center environment, multitasking with computer systems and working accurately
• Manages complex customer interactions with empathy, composure, and sound judgment
• Adjusts to new situations and effectively navigates different cultural contexts and workplace environments
• Adapts to new situations and effectively navigates different cultural contexts and workplace environments
• Solves problems and effectively presents and explains solutions
• Learns products and systems quickly, embraces challenges as opportunities, and actively seeks feedback to improve performance and achieve goals
• Uses data to understand issues and opportunities
• Develops skills in using AI technology for automation and prompt writing

Required Qualifications, Capabilities, And Skills

• Reading and speaking in both Spanish and English fluently
• Communication, negotiation, information gathering, and decision-making skills
• Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings
• Ability to manage complex customer interactions using empathy, composure, and sound judgment
• Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
• Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Preferred Qualifications, Capabilities, And Skills

• Developing ability to use data to understand issues and opportunities
• Developing skills in using AI technology for automation and prompt writing

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Pay

The base salary for this role is determined based on the role, experience, skill set, and location. Additionally, candidates in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in the form of cash and/or forfeitable equity, to recognize individual achievements and contributions.

Schedule

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.