Auto Claims Liaison

Responsible for collections of outstanding accounts receivable dollars from the existing client base, resolving customer billing problems, and reducing accounts receivable delinquency for all auto-related accounts, including PIP insurances and secondary payers.

Responsibilities

• Work insurance denials (requests for information)
• Enter data accurately
• Manage all trauma claims within 24 hours
• Locate correct payor
• Ensure clean claims
• Obtain authorization if needed
• Fax/mail claims with appropriate medical records
• Contact patients for follow-up if needed
• Offer support to other departments (e.g., registration and collections questions)
• Verify attorney information and obtain updates
• Review auto aging
• Review accounts for possible outside collections

Requirements

• High School Diploma or GED equivalent
• Demonstrated understanding of reimbursement payment practices including deductibles, co-insurance, and contractual discounts
• 5+ years of prior medical billing experience or equivalent within auto and legal

Skills

• Knowledge of insurance guidelines and requirements
• Ability to work with minimal supervision while meeting goals, metrics, and deadlines
• Strong interpersonal and organizational skills
• Ability to handle multiple tasks under strict deadlines
• Experience with PM, EMR, and Microsoft Office applications
• Customer-service focused with extreme attention to detail
• Effective verbal and written communication skills
• Proficiency in Microsoft Office (Excel, Word)
• Attention to detail with an eye for accuracy
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently with a sense of urgency

Pay

$19.00 per hour

Orthopaedic Solutions Management is a Drug-Free Workplace. All candidates will be required to undergo pre-employment drug screening and may be subject to random drug testing in accordance with applicable laws and company policy.