Auto Claims Desk Adjuster Hybrid - Liberty Lake, WA
About the role
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help — this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish
- Manage multiple moving pieces of each claim with strong organizational and time-management skills
- Speak to and engage customers who have just been in an accident, providing empathetic service and problem-solving
- Represent the Liberty Mutual brand and deliver on the company's promise to customers
- Utilize multiple systems to handle and process claims in a structured paperless work environment
- Collaborate with key stakeholders across claim operations
Qualifications
- An engaging, outgoing personality and passion for helping customers
- Able to think critically, use resources and seek answers when needed in a virtual environment
- Excellent oral, written, decision-making and organizational skills
- Strong typing and multi-tasking capabilities in a structured paperless work environment
- Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
- General understanding of overall claim operations and key stakeholders
- College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
- Only open to US-based employees
- Empathetic service professional with customer centricity and problem-solving skills
- Front-lines liaison representing the Liberty brand
- Reliable teammate adaptable to different environments, schedules and customer needs
- Customer-centric claims representative with integrity
Schedule & location
- Location: Liberty Lake, WA — applicants must live within 50 miles of the office
- Minimum 2 in-office days per month
- Additional in-person training during the first 6 months
- Start date: January 11, 2027
Training
Paid training and licensing included. Additional in-person training during the first 6 months.
Pay
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Benefits
Comprehensive benefits, workplace flexibility, professional development opportunities, and Employee Resource Groups. Learn more about benefit offerings at https://www.libertymutualgroup.com/about-lm/careers/benefits.