Auto Claims Desk Adjuster Hybrid - Liberty Lake, WA

About the Role

Launch your auto claims career with a Fortune 100 company. No claims experience is needed—paid training and licensing are included. This role is based in Liberty Lake, WA (must reside within 50 miles of the office) and follows a hybrid schedule with a minimum of 2 days per month in the office. There are additional in-person training requirements during the first 6 months.

As a licensed claims adjuster, you will fulfill the promise made to customers when they purchased their policy by working with those who have been in an auto accident. You will guide insureds and claimants through the auto claims process from start to finish, managing many moving pieces. This role requires strong organizational skills, time management expertise, problem-solving ability, and a passion for helping others.

You'd Be a Great Fit If You Are

• An Empathetic Service Professional: When a claim is received, you skillfully pick up the phone and use your customer centricity and problem-solving skills to confidently assure customers that you are there to guide them through the process.
• A Front Lines Liaison: You rise to the role of representing the Liberty brand and believe in delivering on our promise.
• A Reliable Teammate: Whether at the office or from home, you adapt well to different environments, schedules, and the varying needs of our customers.
• A Customer-Centric Claims Representative: Integrity is in your nature—you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.

Qualifications

• Engaging, outgoing personality and passion for helping customers
• Ability to think critically, use resources, and seek answers when needed in a virtual environment
• Excellent oral, written, decision-making, and organizational skills
• Strong typing and multi-tasking capabilities in a structured paperless work environment
• Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
• General understanding of overall claim operations and key stakeholders
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge
• Only open to US-based employees