Auto body shop office clerk with experience

About the Role

Office clerk position in an auto body shop, focusing on auto insurance claims processing and administrative support.

Requirements

• 2+ years of office/administrative experience in auto body or automotive industry (strongly preferred)
• Experience communicating with insurance adjusters and claims departments
• Familiarity with the collision repair process from initial estimate through supplements and final payment
• CCC ONE experience is a major advantage; Mitchell or Audatex experience is also valuable

Insurance Claim Responsibilities

• Open and organize new repair/claim files
• Contact insurance companies and verify claim information
• Obtain adjuster contact information, claim numbers, and coverage information
• Follow up with insurance adjusters regarding estimates, approvals, supplements, and payments
• Upload estimates, photographs, invoices, scans, teardown documentation, and supporting documents to insurance portals
• Track pending supplements and aggressively follow up on delayed approvals
• Maintain documentation of all calls, emails, approvals, denials, and conversations
• Coordinate inspections with insurance adjusters
• Follow up on total-loss decisions when applicable
• Verify deductibles and customer-pay amounts
• Track insurance checks and electronic payments
• Follow up on unpaid balances
• Communicate with customers regarding the administrative status of their claim
• Coordinate with estimators, technicians, parts personnel, and management to align office and production sides

Administrative Responsibilities

• Maintain complete electronic and/or physical repair-order files
• Answer phones and handle customer inquiries professionally
• Schedule customer appointments and vehicle drop-offs/pickups
• Obtain required customer signatures and authorizations
• Scan and organize documents
• Prepare invoices and closing paperwork
• Monitor vehicles currently in production and identify claims being delayed by insurance approval
• Maintain a daily follow-up list for every open insurance claim
• Ensure documentation is complete before the vehicle is released
• Assist management with accounts receivable related to insurance claims