Authorization Services Educator

About the Role

At Network for Hope (NFH), the Authorization Services Educator leads the training and development of Family Support Coordinators by providing instruction, coaching, mentoring, support, and competency evaluation. This role develops standardized training programs, mentors new staff, promotes continuous learning, and ensures education aligns with organizational values, regulatory requirements, and industry best practices. Reporting to the Education & Development Manager, the Educator partners with department leadership to identify priorities and meet the ongoing training and development needs of the Authorization Services Department.

About the Organization

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives. To learn more about NFH, please visit our website at http://www.networkforhope.org.

Responsibilities

• Training and Education: Collaborates with associated department leadership to plan, develop, coordinate, and implement training presentations and materials for departmental onboarding, ongoing education, and annual competencies; evaluates the effectiveness of educational curricula; facilitates on-the-job training and in-service educational programs in a positive, empathetic, and professional manner for new staff through on-site preceptorship and classroom training, both in person and virtually; manages the orientee schedule to ensure adequate experience is provided in both field and classroom settings, including redirecting planned case activity when appropriate; identifies individual learning styles, strengths, and weaknesses and adapts educational curricula and delivery methods to enhance training effectiveness; provides education to staff on the implementation of new processes; successfully completes required preceptor education and training opportunities provided internally and by external partners; serves as an expert resource for new and existing department team members; serves as a liaison between the associated department and the Education & Development team for all training-related activities.
• Documentation: Sets a standard of excellence in departmental documentation by maintaining expectations for minimal errors and developing best practices; documents final signoff on new staff orientation checklists; documents appropriate progress feedback to support new hire check-ins; participates in process improvement projects, as applicable.
• Competency and Training Needs Assessment: Establishes learning objectives and assigns appropriate tasks or educational opportunities to preceptees in support of these objectives; ensures staff can effectively perform the essential functions of the role before being released from the departmental orientation period; frequently assesses multiple orientees to evaluate progress throughout departmental orientation; assists associated department leadership with the delivery of milestone competency assessments for assigned orientees; validates orientees' understanding of all NFH SOPs and regulatory standards; oversees the preceptor program, including selection, evaluation, and continuing education.
• Communication: Regularly provides valuable feedback to associated department leadership to monitor and evaluate orientation progress; proactive communication with staff to