(Auraria) Community Service Officer I.

About the Auraria Campus Police Department

The Auraria Campus Police Department (ACPD) is dedicated to making a meaningful difference in the lives of students, faculty, staff, and the campus community through community policing. We emphasize proactive problem solving, empowering our officers to engage with our community, build relationships, and make a positive impact. Our outreach initiatives include hosting engagement sessions with students, the annual ACPD-sponsored petting zoo, BBQ with a Badge, and Cocoa with a Cop. We offer a positive work/life balance in a unique and fulfilling law enforcement career, supported by an established wellness program to ensure our staff stay healthy in both mind and body.

About the Auraria Campus

Located in the Platte River Valley in downtown Denver, the Campus serves over 39,000 students and approximately 5,000 faculty and staff from the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver.

Job Summary

This position plays a vital role in maintaining campus security to ensure the safety, security, and well-being of all individuals within the Auraria Campus, including students, faculty, staff, visitors, and campus property.

Essential Job Functions

• Patrolling and Monitoring: Safeguard people, property, and assets by conducting interior and exterior patrols of buildings, garages, and parking lots by vehicle, bicycle, or on foot. Maintain clear and effective communication with other security personnel, police officers, dispatch, and relevant departments. Daily contact with patrons requires maintaining a customer-focused service and excellent communication skills.
• Investigations and Reporting: Investigate and report non-injury accidents, non-criminal reports such as property crime with no suspect information, parking violations, and first report of injuries. Interview victims/witnesses and complete thorough detailed reports utilizing the police department's records management system. Maintain up-to-date knowledge of applicable municipal and state laws and departmental policies and procedures. Accurately complete and manage data entry within the records management system. Demonstrate proficiency in operating and reviewing network-based video surveillance systems to support investigations and campus safety efforts.
• Call Response: Respond to a variety of called-in situations, including non-injury crashes, non-criminal violations, citizen and motorist assists, and citizen escorts. Perform lock/unlock services for interior/exterior doors, address parking complaints, and investigate security breaches. Respond to incidents during medical emergencies and incidents requiring de-escalation techniques. Assist patrol officers with traffic control, scene security, and other duties that do not require law enforcement action.
• Emergency Response: Respond to all intrusion, panic, and other system alarms. Actively respond to all fire calls, chemical spills, bomb threats, and other hazardous situations. Support evacuation procedures, manage crowd control, and assist emergency response personnel on scene. Respond to medical and other emergency calls.
• Computer Utilization and Data Entry: Utilize department computers and various software programs to compose and review police and traffic reports; communicate via email; access and review department policies and procedures across multiple network drives; request time off through the employee portal; review work records; and perform basic word-processing tasks.
• Community Service: Provide directions and assistance to employees, patients, visitors, and campus community members. Offer motorist assistance as needed. Interact daily with the public and the Auraria Campus community. Present a positive and professional image of the Auraria Campus Police Department. Demonstrate excellent customer service and communication skills, which are essential for this role.
• Special Assignments: Support special or extra duty events by collaborating with members of the police department, campus affiliates, institutional staff, faculty, and students.

Minimum Qualifications

• One (1) year of full-time customer-based experience, or a combination of education and/or customer-based experience equal to one (1) year.
• High School diploma or GED.
• Applicant must be at least 18 years of age.
• Valid and unencumbered Colorado driver's license.

Conditions of Employment

• Must be able to communicate fluently in English with others (written and verbally).
• This position requires pre-employment background and credit investigation (personal and employment history), including a complete background investigation for various security clearances including Colorado Crime Information (CCIC) and National Crime Information Center (NCIC) security clearance. This investigation will include a polygraph interview, fingerprint check, and drug screen.
• Any offer of employment is contingent on the successful passing of a physical and psychological examination by a licensed doctor or health care facility selected or approved by the Auraria Higher Education Center to determine whether the prospective employee can perform the essential functions of the job.
• Must be able to exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.
• Applicants must not have any felony convictions, domestic violence history, or alcohol offenses within the last three (3) years.
• Applicants must not have received a failing result on a psychological evaluation within the preceding 12 months.
• Applicants must not have experienced involuntary termination from any position within the last preceding 12 months.
• Applicants must not have acquired more than seven points in the last year and/or more than 12 points within the last two years on a driver's license.
• Applicants must not have alcohol/drug related traffic convictions in the last three years and repeat alcohol/drug convictions after the age 18 within the last ten (10) years.

Benefits

• Tuition benefits
• Public Service Loan Forgiveness Program (PSLF)
• Paid vacation, holidays, and sick leave
• Multiple medical, dental, and vision plans
• Discounted RTD Eco-Pass
• BenefitHub
• Colorado PERA retirement plan

This response is AI-generated, for reference only.