Audit and Requirements Specialist

About the role

The Audit and Requirements Specialist plays a key role in supporting Northpointe Bank’s Loan Servicing operations through audit coordination, operational governance, requirements management, and procedural oversight. The role involves working closely with various departments to ensure compliance, document processes, and drive continuous improvement initiatives.

Responsibilities

• Cook up internal audits, investor reviews, regulatory examinations, state examinations, and operational due diligence requests
• Be the first stop for Loan Servicing audit and examination deliverables
• Collaborate with Servicing, Default, Accounting, Compliance, IT, and other stakeholders to gather documentation and responses
• Keep track of audit logs, monitor findings, remediation efforts, and corrective action plans
• Develop, maintain, and govern Standard Operating Procedures (SOPs) across servicing and default operations
• Maintain version control and documentation integrity for operational procedures
• Track servicing defects, audit findings, examination results, and remediation activities
• Assist leadership with root cause analysis and operational improvement initiatives
• Coordinate implementation of new operational requirements, reporting processes, and governance frameworks
• Spot opportunities to enhance operational efficiency, documentation quality, and compliance readiness

Requirements

• Bachelor's degree in Business, Finance, Accounting, Risk Management, or related field preferred
• 3+ years of experience in mortgage servicing, audit coordination, compliance, operational governance, quality control, risk management, or related functions
• Experience coordinating investor reviews, regulatory examinations, or internal audits preferred
• Experience developing and maintaining operational procedures and documentation strongly preferred
• Familiarity with mortgage servicing operations, default servicing, investor reporting, and operational controls preferred

Qualifications

• Strong project management and organizational skills
• Exceptional attention to detail and documentation accuracy
• Strong analytical, problem-solving, and communication skills
• Able to manage multiple priorities, stakeholders, and deadlines simultaneously
• Proficiency in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint

Skills

• Knowledge of mortgage servicing operations, default servicing, investor reporting, and operational controls
• Experience in audit coordination, compliance, operational governance, quality control, risk management, or related fields
• Ability to develop and maintain Standard Operating Procedures (SOPs)
• Strong project management and organizational skills
• Exceptional attention to detail and documentation accuracy
• Strong analytical, problem-solving, and communication skills
• Proficiency in Microsoft Office applications

Benefits

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

Pay

Competitive compensation package including base salary and performance-based incentives.

Schedule

Full-time position with flexible hours to accommodate business needs.