Quality Assurance Specialist

Viyahe is expanding its remote team with a Quality Assurance Specialist working across technology-enabled travel booking, live-agent support, business travel, traveler service, software, data, and digital operations.

Responsibilities

• Review assigned work, records, or outputs connected to technology-enabled travel booking, live-agent support, business travel, traveler service, software, data, and digital operations for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across travel technology and traveler support.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the Viyahe team.
• Communicate findings clearly and objectively to the team responsible for correction while supporting travel technology and traveler support.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Position Details

Employment type: Full Time
Work arrangement: 100% Remote — United States
Experience level: Associate

Pay

$66,500 - $74,500 per year