Audio-Visual Systems Manager

About the role

Maslow Media Group is seeking an experienced Audio-Visual Systems Manager to support a global pharmaceutical company. This role involves owning and supporting an enterprise collaboration ecosystem that powers communication across the organization.

Responsibilities

• Lead Enterprise AV Operations
• Manage more than 70 Microsoft Teams Rooms (MTRs) across five North American offices.
• Deploy, monitor, update, and troubleshoot conference room technology to ensure peak performance and reliability.
• Administer Microsoft Teams Rooms through Microsoft Pro Management Portal and manage enterprise AV hardware using cloud-based management platforms.
• Configure and support conferencing equipment, cameras, displays, audio processors, collaboration devices, and other integrated AV technologies.
• Maintain and support a fleet of mobile Surface Hub 3 collaboration devices.
• Drive Enterprise AV Projects
• Lead multi-million-dollar AV initiatives from planning through deployment and commissioning.
• Develop project schedules, budgets, scopes of work, installation plans, and implementation timelines.
• Cookinate internal stakeholders, vendors, contractors, and technology partners to ensure successful project delivery.
• Review contracts, recommend improvements, and interpret AV system drawings and CAD documentation.
• Deliver Outstanding End-User Support
• Provide responsive technical support for conference rooms, executive offices, and collaboration spaces.
• Support high-visibility meetings and events involving senior leadership and executive stakeholders.
• Deliver engaging training sessions that empower employees to confidently use collaboration technology.
• Support special events, workshops, and corporate initiatives requiring AV expertise.
• Manage Digital Signage & Collaboration Technologies
• Administer enterprise digital signage systems and user access.
• Deploy and maintain digital signage hardware and software.
• Manage licensing, inventory, and ongoing system maintenance.
• Innovate and Improve
• Evaluate emerging AV technologies and recommend enhancements to improve the workplace collaboration experience.
• Coordinate remote troubleshooting and maintenance with distributed support teams.
• Assist with Level 1 PC support and nearby office AV requests as needed.
• Maintain reporting, equipment inventories, and operational documentation.

Requirements

• Extensive experience supporting enterprise audio-visual environments and unified communications technologies.
• Strong experience managing Microsoft Teams Rooms and modern collaboration platforms.
• Hands-on knowledge of enterprise AV technologies including Crestron, Biamp, Aver, NEC, Surface Hub, Logitech, Neat, Sharp, Dell, Asus, Owl Labs, and related systems.
• Experience with AV management platforms including Microsoft Pro Management Portal, Crestron XiO Cloud, Tesira, Discovery, Aver EZManager2, and NEC NaviSet Administrator.
• Strong project management experience leading AV deployments, upgrades, renovations, and decommissioning projects.
• Knowledge of networking fundamentals and conferencing protocols including SIP and H.323.
• Outstanding troubleshooting, organizational, and communication skills.
• Confidence supporting executive leadership and C-suite personnel with professionalism and discretion.
• A customer-first mindset with the ability to explain technical concepts to non-technical audiences.
• Valid U.S. driver's license.
• Ability to lift up to 50 pounds.

Qualifications

• Education: Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
• Experience: Minimum of 8 years of relevant experience in AV management and/or project management.
• Technical Skills: Proficiency in Microsoft Teams, Crestron, Biamp, Aver, NEC, Surface Hub, Logitech, Neat, Sharp, Dell, Asus, Owl Labs, and related systems.
• Software Tools: Experience with Microsoft Pro Management Portal, Crestron XiO Cloud, Tesira, Discovery, Aver EZManager2, and NEC NaviSet Administrator.
• Project Management: Strong project management skills, including experience with project planning, budgeting, and execution.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Physical Demands: Ability to lift up to 50 pounds.

Benefits

• Comprehensive and competitive benefits program including medical, dental, vision, FSA, HSA, life, and disability insurance, and 401(k).
• Flexible spending account for commuter transit costs.
• Time off programs such as paid holidays, vacation, and sick leave.
• Company-sponsored training and development opportunities.
• Opportunities for career growth and advancement.

Pay

The salary range for this role is $110,000 - $130,000. Individual compensation will be determined based on a comprehensive evaluation of factors including, but not limited to: relevant education, professional experience, demonstrated competencies, technical expertise, certifications, scope of responsibility, geographic considerations, applicable regulatory requirements, and overall business needs.

Schedule

Full-time position with flexible working hours to accommodate the needs of the client and the team.