Audio Visual Manager

The Enterprise AV & Collaboration Services Supervisor oversees the delivery, coordination, and continuous improvement of audiovisual and unified communications support services across a large, multi-location organization. This individual leads technical support teams responsible for conference room technology, executive meetings, virtual events, webinars, town halls, and hybrid collaboration experiences. The role combines hands-on technical oversight with team leadership, incident management, operational planning, and service delivery optimization to ensure reliable, high-quality audiovisual and collaboration services for employees and business stakeholders.

Key Responsibilities

• Oversee enterprise audiovisual and collaboration support across conference rooms, meeting spaces, executive presentations, and virtual events.
• Lead technical support for webinars, town halls, training sessions, hybrid meetings, and other high-visibility business events.
• Manage escalations, troubleshoot complex AV and videoconferencing issues, and drive timely incident resolution.
• Coordinate incident, change, asset, and service management processes to maintain system reliability and operational efficiency.
• Establish and maintain support standards, service procedures, and security practices to protect sensitive business information.
• Supervise, mentor, and develop technical team members, including onboarding, performance management, and ongoing training.
• Allocate resources, manage team workloads, and streamline support workflows to improve service quality and response times.
• Partner with IT infrastructure, end-user support, and other technology teams to enhance collaboration services and the overall user experience.
• Support the maintenance, monitoring, and lifecycle management of audiovisual equipment and collaboration technologies across multiple offices.

Core Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, Audiovisual Technology, or a related discipline, or equivalent professional experience.
• At least five years of experience supporting enterprise audiovisual, unified communications, and collaboration technologies.
• Previous experience leading or supervising technical support professionals, including coaching, onboarding, and performance management.
• Strong understanding of IT service delivery, incident management, escalation procedures, and operational support practices.
• Hands-on knowledge of Microsoft Teams, Zoom, Cisco Webex, and enterprise videoconferencing environments.
• Familiarity with audiovisual hardware and integrated room systems, including cameras, microphones, displays, digital signal processors (DSPs), switching equipment, and room control systems.
• Experience with enterprise ticketing, monitoring, reporting, and asset management platforms.
• Ability to coordinate and support large-scale virtual events, executive presentations, and hybrid meetings.
• Strong communication, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.

Preferred Qualifications

• Industry certifications such as AVIXA CTS, Crestron, Extron, Biamp, Microsoft Teams, or Zoom.
• Experience supporting senior leadership, executive stakeholders, and high-visibility corporate events.
• Knowledge of conference room integration, room automation, and hybrid workplace technologies.
• Experience managing distributed teams or supporting multiple office locations.
• Familiarity with audiovisual equipment lifecycle planning, inventory management, and technology refresh initiatives.

Core Technical Skills

• Collaboration Platforms: Microsoft Teams, Zoom, Cisco Webex, Skype for Business.
• AV Hardware & Integration: Logitech, Crestron, Extron, Biamp, Poly, Shure, Cisco.
• Video Conferencing & Events: Virtual meetings, webinars, town halls, hybrid events, executive presentations.
• IT Service Management: Ticketing systems, incident management, escalation procedures, change management, service reporting.
• AV Systems & Automation: DSPs, room control systems, audiovisual routing and switching, integrated conference room technology.
• Team & Service Operations: Staff supervision, workflow management, performance development, service delivery optimization.