Audio/Visual Service Technician Team Lead

Role Overview

Seeking a Level 3 AV Service Technician Team Lead to provide onsite support for audiovisual (AV) and video teleconference (VTC) systems at a secure federal campus. The role involves maintaining, repairing, and certifying conference-room equipment, supporting high-level meetings, and troubleshooting connectivity issues. As team lead, you'll supervise onsite technicians, manage schedules, ensure SLA targets, and coordinate escalations to Tier-3 support. Strong expertise in AV/VTC platforms (e.g., Cisco, Crestron, Extron) and control-system programming is essential.

Responsibilities

• Diagnosing and repairing AV/VTC equipment, supporting live senior-leader meetings
• Performing room certifications, equipment updates, and reprogramming control systems
• Maintaining spare inventory, updating user guides, and producing schematic drawings
• Managing onsite and offsite response times to meet SLA targets
• Supervising and coordinating work among technicians, managing performance and reporting

Qualifications & Skills

• Minimum 5+ years of hands-on AV/VTC support experience and 1+ year of supervisory/leadership experience
• Industry certifications such as AVIXA CTS (or higher) and manufacturer certifications (Crestron, Cisco, etc.)
• Proficiency with AV platforms, control systems, and AV-over-IP technologies
• Strong customer service, communication skills, and physical ability to work on equipment and ladders
• U.S. citizenship, ability to obtain and maintain a DOE "Q" clearance, and security clearance eligibility

This full-time, onsite position requires punctuality, technical expertise, leadership, and a focus on service quality, supporting a federal client in the Kansas City area.