Audio Visual Sales Manager

About the role

The Audio Visual Sales Manager is responsible for managing the on-site audio visual sales process within a hospitality venue environment. This role supports revenue growth and client satisfaction through lead generation, proposal creation and tracking, order confirmation, customer follow-through, and strong partnership with venue contacts, clients, and internal ON Services teams.

Responsibilities

• Manage the on-site audio visual sales process within a hospitality venue environment.
• Generate and follow up on sales leads to support venue revenue and client service goals.
• Create, track, and manage proposals for audio visual services.
• Confirm client orders and follow through to ensure customer satisfaction and successful event execution.
• Partner with clients, venue contacts, and internal teams to understand event needs and recommend appropriate audio visual solutions.
• Understand the customer vetting process to support proper pricing, discounting, and maximum capture rate.
• Follow company approval and compliance guidelines related to client order confirmation, payment and credit terms, and follow-up collections.
• Promote exemplary customer service to venue partners, clients, guests, and internal teams.
• Provide sales leads to ON Services as needed.
• Maintain a professional image and represent ON Services positively at all times.
• Support and maintain a safe, clean, and healthy work environment.
• Complete required daily paperwork, reporting, and ON Site training.
• Communicate effectively to support client expectations, event timelines, and operational needs.
• Assist with additional sales, client service, and venue support duties as needed.

Requirements

• High school diploma or GED required.
• Minimum of five years of experience in in-house audio visual services, venue services, event production, hospitality sales, or a related field.
• Experience supporting audio visual sales, proposal creation, order confirmation, lead follow-up, or account management.
• Strong understanding of hospitality-based audio visual services, client service, and event execution.
• Ability to understand pricing, discounting, customer vetting, order confirmation, payment terms, and follow-up collection processes.
• Strong customer service skills and ability to interact professionally with clients, venue partners, guests, and internal teams.
• Strong communication, organization, and problem-solving skills.
• Strong attention to detail and ability to manage deadlines in a fast-paced environment.
• Proficiency with basic computer systems and office technology.
• Ability to communicate clearly in English, both verbally and in writing.
• Ability to operate office and audio visual equipment as needed.
• Ability to work well under deadlines and high-pressure event environments.
• Ability to work a flexible schedule based on event and business needs, including evenings, weekends, and holidays as required.

Preferred Qualifications

• Bachelor’s degree preferred.
• Background in music, recording, audio visual technology, computers, hospitality, sales, or a related technical field preferred.
• Experience working directly with hotel or facility contacts preferred.
• Experience managing client relationships, proposals, sales pipelines, and event follow-through preferred.
• Fluency in a second language is helpful.

Physical Requirements and Work Environment

• This role requires physical mobility, including sitting, standing, walking, stooping, climbing, crawling, grasping, writing, repetitive motions, bending, listening, and the ability to use applicable hearing and vision functions.
• Must have finger dexterity to operate office equipment, computers, and audio visual equipment as needed.
• Work may be performed indoors and outdoors depending on venue and event needs.
• Must be able to work effectively in a fast-paced, client-facing event environment with changing schedules, deadlines, and operational needs.

What We Offer

• Comprehensive medical, dental, and vision insurance options, including HSA and FSA plans.
• 401(k) retirement plan with company match.
• Company-paid life insurance and short-term disability.
• Voluntary benefits including long-term disability, accident, critical illness, and hospital indemnity coverage.
• Paid time off, including vacation and holidays.
• Employee Assistance Program, legal support, and identity protection services.