Audio Visual Production Manager

About the role

This is a full-time salaried position and all candidates must be able to reliably commute to downtown Chicago as there is frequent onsite requirement.

Responsibilities

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems
• Cook up with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
• Attend planning and pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
• Collaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
• Thoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamics
• Absorb other duties as requested by management

Requirements

• 4+ years of experience in managing IT and AV equipment, as well as computer software systems
• Proven experience in leadership roles, including leading team members
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays
• Understanding of Crestron control and hardware endpoints
• Basic knowledge of data networking principles, architecture, and applications
• Experience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.
• Ability to lead and manage team members effectively, collaborating with internal and external clients
• Familiarity with CRM applications

Qualifications

• Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review and stay current on all departmental SOPs on a quarterly basis

Skills

• Customer service or hospitality experience preferred
• Basic knowledge of data networking principles, architecture, and applications
• Ability to lead and manage team members effectively, collaborating with internal and external clients
• Familiarity with CRM applications

Benefits

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.

Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.

Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.

Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.

Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

We’re Here For You:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

Pay

Base Salary: Salary Min: $75,000 Salary Max: $80,000

This role is also eligible for Convene's annual incentive performance bonus plan.

Schedule

Flexible, long, and weekend hours sometimes required

Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance

Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Ability to stand, sit, or walk for an extended period of time

Ability to climb and work on a ladder for lengthy periods of time