Audio Visual Manager | Full-Time | Tsongas Center (UMass - Lowell)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

About The Venue

The Audio Visual Manager role is based at the Tsongas Center, a 7,000-seat multi-purpose arena on the campus of UMass Lowell (UML). The Tsongas Center is one of the premier arenas in the New England region and is home to UML Division I Men’s Ice Hockey, Men’s and Women’s basketball programs, and the Boston Fleet, as well as a variety of events including concerts, family shows, comedy, and other live events. The venue serves as a public space for the community and has been a staple of the region for the past 25 years.

Responsibilities

Preparation & Production

• Manage and take ownership for all use of A/V and technical services involved in event production and broadcasting at, from, or involving the arena, including setup/operational technical expertise, approval for usage, and leadership for all video, audio, lighting, WiFi/network, and production systems and equipment (e.g., control room components, audio booth & equipment, video and camera equipment, LED Daktronics ribbons/video boards, Hawkeye Innovations, 3-Play replay systems, Ross Expressions, marketing and/or PowerPoint presentations, cable interfaces and feeds).
• Create and modify industry-leading messaging, graphics, digital or PowerPoint presentations, and video/audio/effects content to support each game/event.
• Assist in the creation, management, and evaluation of standard operating procedures for all building A/V matters, presentation or broadcast services, and digital media productions and assets.
• Ensure all content is delivered to playback, storage, and show control systems in compliance with governing stakeholders and policies.
• Prepare A/V equipment for additional events inside and outside the arena, such as press conferences, banquets, and pep rallies.
• Oversee game day production, including video boards, audio programs, lighting, and other elements for sporting events and in-house shows.

Maintenance & Inventory

• Ensure all owned and utilized A/V equipment remains game/event ready, properly set up, tested, and monitored for functionality.
• Troubleshoot and replace non-working equipment immediately to avoid service interruptions.
• Maintain all physical A/V spaces and storage structures (e.g., control room, audio booth, racks, cabinets, storage closets) in professional, safe, and functional order, including shared venue spaces.
• Participate in the development and administration of the A/V budget, forecasting funds for staffing, equipment repair/replacement, and supplies.
• Order and receive equipment or supplies within budget guidelines.
• Develop long-range plans for future venue A/V needs, including capital improvements to enhance event capabilities.
• Perform ongoing and annual inventory of all A/V equipment and provide reports to leadership.
• Assist with capital improvement plans, including equipment replacement, gathering quotes, and discussing needs with stakeholders.

Personnel & Involvement

• Serve as a contributing member of the venue management team, collaborating with the university, city, community, tour groups, event leaders, promoters, and other stakeholders.
• Maintain a customer-first mentality to provide a safe and welcoming environment for all guests.
• Attend or represent OVG and UML functions with professionalism.
• Recruit, select, schedule, motivate, and evaluate A/V and technical staff, including part-time employees, freelancers, and third-party contractors.
• Provide or coordinate staff training and cross-training, and address performance deficiencies.
• Assist with payroll, venue access, and parking validation for part-time staff.
• Collaborate with marketing, corporate partnerships, university leadership, and event promoters to understand and exceed their A/V needs.
• Manage third-party service providers by enforcing agreed-upon scopes of service within signed agreements.
• Perform physical duties including lifting, carrying, moving equipment, extensive walking, working at heights, and operating in environments with moderate to loud noise.
• Ensure staff adhere to safety guidelines and work efficiently.
• Work extended and irregular hours, including nights, weekends, and holidays, as needed.
• Perform other duties as assigned.

Qualifications

• 3-5 years of A/V and technical experience in a sports and entertainment facility; experience in a sports complex or arena preferred.
• Bachelor’s degree or equivalent industry experience.
• Experience in arena/stadium operations and events.
• Supervisory experience highly preferred.
• Strong organizational skills and attention to detail.
• Self-starter with proactive, flexible, and deadline-focused mindset.
• Extensive knowledge of video and/or scoreboard production in a sports and entertainment facility.
• Experience integrating, implementing, or refreshing broadcast control room equipment, including familiarity with modern broadcast cabling infrastructure.
• Exemplary communication skills and professionalism for interacting with business contacts, vendors, and clients.
• Knowledge and experience working with the NCAA and concert/family/event show promoters.
• Strong verbal and written communication skills, with the ability to present new ideas and document issues and solutions.
• Ability to terminate AV cables (e.g., Cat 6, BNC, XLR, Triax).
• Proven understanding of guest and customer service.
• Forklift certified or willing to obtain certification.
• Knowledge and practice of OSHA requirements.
• Possession of, or ability to obtain within 3 months of hire, a valid CPR/AED certificate.

Skills

• Proficient knowledge of Windows and Microsoft Office software.
• Ability to operate standard office equipment, including printers, copiers, and computers.
• Proficient use of mobile or land-line phones and email services.
• Ability to work with graphic programs or create graphics.
• Clear and concise communication skills with the ability to convey messages effectively.

Working Conditions

• Minimal travel (<10% of work time) may be required for UML functions, including air travel and overnight stays.
• Flexible schedule, including weekends, nights, and holidays.
• Frequent bending, lifting heavy objects, sitting, standing, and extensive walking through the building, including inclines and stairs.
• Exposure to multiple external elements and moderate to loud noise environments.

Pay

Annual salary range: $62,500 to $72,500.

Benefits

• Health, Dental, and Vision Insurance.
• 401(k) Savings Plan with matching.
• Paid Time Off (vacation days, sick days, and 11 holidays).