Audio Visual Field Engineer 2

Accountabilities

• Responsible for ensuring proper installation of integrated systems, quality control of AV infrastructure, testing and final calibrations.
• Interface with client to include demonstration of new system operations, and client training.
• Commission complex systems, troubleshoot and optimize, including final testing and turnover of integrated systems to clients.
• Independent programming for audio and control for small to midsize projects.
• Develop and write test reports with a working understanding of testing equipment.
• Maintain clean and safe worksite.
• Attend a variety of internal meetings and customer meetings as required.
• Promote quality improvement to enhance the services provided to clients.
• Stay up to date with current technologies and industry software.
• Maintain confidentiality and discretion with client list and information.
• Support regional field operations in Chicago, Lincolnshire, and Fulton Market by assisting with AV equipment receiving, storage, staging, preparation, and pre-commissioning activities as needed.
• Aid in tracking, organizing, and maintaining readiness of AV gear, including project hardware, client owned equipment, loaner gear, and RMA related items.
• Provide technical support to the Service team when needed, including service backfill, preventative maintenance checks, break/fix support, and client support activities.
• Support Lincolnshire and Fulton Market showroom environments by assisting with system readiness, troubleshooting, routine functionality checks, and ongoing AV support.
• Travel nationally up to 50% as needed, including potential occasional weekend work.

Requirements

• 1 + years in Field Engineer/Commissioning role
• CTS and CTS-I Certification preferred
• Q-SYS Designer and QSC DSP systems level 2 required to be completed within first year
• Experience deploying and troubleshooting Crestron Flex System MTR and Zoom room kits
• Working knowledge of Biamp, Q-SYS, Shure, and Tesira Forte DSP systems
• Advanced understanding of audio and video signal flow
• Ability to load Crestron code to processors, troubleshoot Crestron systems and working knowledge of Toolbox
• Experience working with networked audio, PTP management and Dante controller
• Proven ability to commission commercial AV and train clients on system function
• Experience with video switching systems: Crestron and Extron
• Ability to configure Extron equipment with Extron Product Configurator software
• Knowledge of installation of products such as ceiling/wall mounted speakers, displays, cameras, cabling infrastructure, AV racks, wall plates and interfaces (audio, video, control, and networking)
• Knowledge of terminations including, but not limited to, audio, video, control, and network connectors
• Ability to understand schematics and utilize diagnostics
• Excellent Verbal & Written Communication
• Valid driver’s license and insurable driving record required
• Physical ability to lift 50lbs, squat, kneel and climb ladders from 8-12 ft
• Comfortable working in ceilings and tight spaces
• Exhibit Company’s Core Values
• Ability to travel nationally up to 50%
• Weekend work: historically low levels, but potential travel days

Qualifications

• Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 40 pounds.

Benefits

• Medical, Dental, and Vision insurance
• Company paid Short-Term and Long-Term Disability insurance
• Critical Illness and Accident Insurance
• HSA, DCA and FSA options available
• Paid time off and holidays
• Paid Parental Leave
• 401k Match (50% of every 1% up to 4%)

Pay

The hiring compensation range for this position is an hourly rate of $36.00-$46.80/hour. Actual compensation will be determined based on a variety of factors, including but not limited to the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations.