Audio/Visual Field Engineer

What You Will Do

• Provide white glove support onsite for Audio/Video solutions at conference rooms for larger events, meetings, and webinars.
• Perform tasks that require physical presence at a Customer Locations.
• Install, configure, and troubleshoot Audio/Video devices, Conference room devices, Windows devices, and Teams /Zoom conferencing solutions.
• Manage connectivity tasks such as connecting, hard resetting, soft resetting, and providing remote access to Level 2 teams.
• Replace faulty or damaged Equipment Components, such as hard drives, power supplies, or network cards.
• Perform basic troubleshooting steps like power cycling Devices or checking physical connections.
• Perform physical maintenance tasks such as rack and stack operations, Equipment labeling.
• Handle the installation, replacement, or removal of Equipment Components.
• Maintain proper physical connectivity by connecting and testing network cables, fiber optic connections, and communication links.
• Manage an inventory of Equipment, tracking serial numbers, and managing spare parts.
• Perform on-site troubleshooting tasks, such as verifying power and network Connectivity, checking indicator lights, or physically inspecting Devices.
• Perform asset management.
• Conduct Audio/Video testing on conference rooms and prepare the rooms 1 hour before the events or meetings.

What You Will Bring To The Team

• Strong knowledge in ITIL process.
• ITIL Certification.
• Good communication skills.
• A good understanding of Audio/Video technologies.
• A good understanding of VIP support for conference rooms setup.
• Experience with End user and Deskside support.

Benefits

Zones offers a Comprehensive Benefits Package, including medical coverage, state-mandated sick leave, and other benefits designed to support your well-being and work-life balance. Additionally, as a Corporate Plus member of the Northwest Minority Supplier Development Council and an Equal Employment Opportunity Employer, Zones fosters a diverse and inclusive community. Zones is committed to providing top-tier solutions and supporting its team through a collaborative culture and career opportunities across various fields within IT.