Audio Technician (Vernon, CT)

This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.

About the Role

The Audiology Technician provides support within a clinic/office to help meet the needs of the licensed audiologist/hearing aid specialists. The Audio Tech will be responsible for monitoring and facilitating testing with patients and cleaning/adjusting hearing aids under the direct supervision of the licensed provider, while abiding by applicable state and federal laws under the scope of practice of an assistant to a licensed provider. This position may require travel to various office locations and a temporary/provisional license.

The Audiology Technician is also the first point of contact—either in person or on the phone—with patients and vendors, responsible for creating a positive first impression and delivering a quality Patient Journey experience. This role supports the provider by performing customer service, sales, marketing, operational, and administrative functions.

Responsibilities

Ensure a Positive Patient Experience

• Immediately acknowledge, greet, and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales, and maintain daily, weekly, and monthly reports.
• Utilize an elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

Provide Administrative Assistance

• Schedule and confirm full audiometric evaluations and other appointments.
• Understand, support, and track current marketing initiatives for the clinic.
• Work with professional staff to obtain and follow up on referrals from physicians and provide testing data for billing.
• Enter daily activity in patient management software.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorizations.

Contribute Technical Support

• Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Maintain day-to-day operational procedures.
• Duties may be slightly modified depending on your state's guidelines for patient care and licensure.

Complete Varied Tasks

• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED referrals.
• Send thank-you cards for referrals and sales.
• Make deposits (transportation required) and maintain cashbox.

Performance Measures

• Provide a quality Patient Journey experience, garnering positive patient feedback.
• Ensure procedures and policies are being implemented.
• Data accuracy in patient management software.
• Recalls for 3-month check and annual exams.
• Contribute to increased sales for the clinic.

Other Duties

• Support Northland Employee Corporate and/or Department guidelines.
• Check and verify quality.
• React to change productively and handle other essential duties as assigned.
• Assist with the development of clinic performance.

Requirements

• High school diploma or GED required.
• At least 3 years of customer service/patient care experience and/or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem-solving, analytical abilities, communication, organizational, and interpersonal skills.
• Ability to manage all confidential information with complete discretion.

Pay

The annual hourly rate for this position is between $20.36 - $24.64 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience, and other qualifications of the successful candidate.