Auction Operations & Business Coordinator

About the role

Caring Transitions Twin Cities Central is seeking an Auction Operations & Business Coordinator to join our fast-growing online auction business. The ideal candidate is organized, detail-oriented, and comfortable balancing administrative tasks with hands-on operational support.

Responsibilities

• Auction Operations & Workflow Management
• Coordinate daily workflow from intake through auction completion
• Maintain and oversee the warehouse production board
• Coordinate weekly production priorities with leadership
• Ensure warehouse teams focus on highest-priority client projects
• Monitor warehouse bays to ensure projects progress on schedule
• Coordinate workflow between movers, lotters, photographers, warehouse staff, and leadership
• Identify and resolve operational issues
• Maintain organization throughout the production process
• Warehouse Operations
• Oversee daily warehouse operations and inventory flow
• Verify movers properly unload, stage, and organize incoming inventory
• Manage the Cash & Carry retail area
• Oversee processing of non-sold and forfeited inventory
• Maintain warehouse organization, cleanliness, and operational readiness
• Coordinate donation, recycling, disposal, and inventory movement
• Ensure sold merchandise is staged correctly for pickup and shipping
• Auction Administration & Reporting
• Export reports from CT Seller and other company platforms
• Prepare Excel reports for clients and leadership
• Analyze auction performance and operational metrics
• Monitor bidder activity and payment status
• Process offline payments when necessary
• Research payment discrepancies
• Reconcile PayPal deposits against auction proceeds
• Manage PayPal disputes and chargebacks
• Maintain accurate documentation within CT Seller
• Oversee Shipping Saint workflows, shipping reports, and shipment status
• Ensure auction settlements and client reporting are accurate and completed on schedule
• Buyer Support & Customer Experience
• Assist buyers during auction pickups
• Resolve bidder questions requiring in-person investigation
• Capture short-form videos and behind-the-scenes content for social media
• Boost active auctions during the final days before closing
• Identify standout items that deserve additional marketing exposure
• Executive & Business Operations Support
• Provide operational support to the ownership team
• Coordinate vendor communications and business accounts
• Manage incoming and outgoing mail and packages
• Prepare bank deposits and manage cash collected during auction pickups
• Follow up on outstanding Caring Transitions client invoices
• Coordinate with vendors including Comcast, UPS, USPS, and other service providers
• Generate reports from Jobber, CT Seller, Shipping Saint, PayPal, Microsoft Excel, and other business platforms
• Research vendors, products, pricing, and operational solutions
• Assist with special projects requested by ownership
• Anticipate business needs and proactively reduce administrative burden for leadership

Qualifications

• Exceptionally organized and detail-oriented
• Enjoys figuring things out and solving problems
• Thrives in a fast-paced environment with changing priorities
• Comfortable balancing administrative work with hands-on operational support
• Learns new technology quickly
• Highly proficient with Microsoft Excel and enjoys working with reports and data
• Takes initiative and follows through without constant direction
• Communicates professionally with customers, vendors, and team members
• Enjoys improving systems and creating order from complexity
• Comfortable learning multiple software platforms and enjoys using technology to improve efficiency

Technical Skills

• Experience with Microsoft Excel (formulas, sorting, filtering, pivot tables, reporting)
• Experience with Microsoft Office 365
• Experience with Shipping Saint
• Experience with PayPal
• Experience with Canva
• Experience with CapCut
• Experience with Chat GPT and other AI Tools