Attorney OR Sr. Attorney - Attorney/Consumer Assistance Program

Essential Duties and Responsibilities

• Reviews written complaints to determine whether a disciplinary file should be opened.
• Conducts a preliminary investigation through written communication with the complainant and lawyer.
• Determines whether there is sufficient evidence to forward the matter to the Branch Office for additional review and/or investigation and possible referral to a grievance committee.
• Screens telephone inquiries on the ACAP Hotline to determine what action, if any, can be performed by The Florida Bar.
• Directs certain inquiries or minor complaints to the appropriate Bar committee program and/or public agency.
• Other duties as assigned.

  Knowledge

  • The Rules Regulating The Florida Bar
  • Legal terminology and the judicial process
  • The Florida Bar disciplinary procedures

  Skills

  • Excellent legal and analytical communication, both oral and written
  • MS Word
  • Internet Research
  • Case management

  Abilities

  • Think logically and effectively problem solve
  • Interpret policies and procedures
  • Organize and prioritize work
  • Demonstrate initiative in group projects and individual settings
  • Tactfully manage difficult situations
  • Communicate effectively and professionally
  • Consistently provide an excellent service oriented attitude
  • Operate well under pressure and in a team atmosphere
  • Manage a substantial case load professionally
  • Use discretion and independent judgment
  • Sit for long periods of time
  • Hear and converse over the telephone
  • Key/work frequently on a computer
  • Lift 5 to 10 lbs