Attorney Liaison

About the role

The Attorney Liaison specializes in processing medical records requests from attorney's offices as well as performing a wide variety of tasks such as generating records, affidavits, and other documents as required.

Responsibilities

• Reviews and responds to all Attorney requests received via mail, fax, and email, including Subpoenas, Affidavit requests, Billing, and medical records requests.
• Drafts and prepares records and affidavits pertaining to LOP cases.
• Creates invoices and accepts payments for attorney and third-party records requests.
• Tracks and follows up with outstanding requests and invoices.
• Ensures records are distributed within the legal time limits.
• Provides customer service via telephone, email, and in person daily.
• Follows up on outstanding LOPs.
• Performs other duties as assigned.

Requirements

• Minimum of 3 years Medical Records experience.
• Heavy experience in attorney and LOP cases.

Skills

• Knowledge of laws that regulate communication and privacy act. HIPAA laws and understanding of the application of all above.
• Ability to review motions, subpoenas, complaints, and requests for records and independently determine how to process the matter most efficiently.
• Prepare detailed correspondence for both internal and external audiences.
• Establish and maintain effective working relationships with others.
• Organized, able to manage time effectively and efficiently, customer service-oriented, with professional phone presentation, advanced computer skills, ability to research and resolve LOP billing questions.
• Knowledge of the insurance industry.
• Professionalism in all dealings, both internal and external.
• Able to clearly communicate, both verbally and in writing.
• Detail oriented.
• Familiarity with Microsoft Outlook, Word, and Excel.