Attendant, Ride Operations - Universal Kids Resort

About the role

Responsible for the safe operation of attractions, shows, and water and dry play areas at Universal Kids Resort theme park while delivering exemplary Guest service. Ensures Guest service recovery standards are met and policies and procedures are followed. Supports effective teamwork across Operations in support of a seamless Guest experience at Universal Kids Resort.

Responsibilities

• Ensures the proper use of safety practices and procedures while operating the attraction, show, or play area, including opening and closing procedures.
• In a friendly and professional manner, discreetly screens Guests for ride requirements, special access needs, and ushers Guests as necessary.
• Loads and unloads rides or shows, checks ride restraints and lap bars, provides safety instructions, operates control consoles, dispatches vehicles, and observes ride monitors to ensure safe operation.
• Safely evacuates the ride in accordance with operating procedures.
• Welcomes and engages Guests by delivering themed narrations or storylines and providing attraction or show information/times.
• Monitors the queue, makes appropriate adjustments, and measures attraction wait times.
• Ensures kid-focused Guest service standards are met and all IBCCES standards are utilized.
• Assists with Guest flow and crowd control for show capacity and weather conditions.
• Maintains a clean and safe work environment by constantly monitoring the immediate area and/or surroundings.
• Ensures a neat and organized work area, removes trash, and keeps the area free of debris, including proper maintenance of equipment and/or props.
• Supports seasonal and special events by assisting with arrivals and check-in of event Guests and facilitates movement of groups throughout the park while partnering with other departments for a seamless Guest experience.
• Assists with projects, initiatives, and sustainment efforts as directed.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established policy, procedures, training, and team member involvement activities.
• Performs other duties as assigned.

Requirements

• Must be able to work in a fast-paced environment and operate ride vehicles and moving machinery.
• Regularly required to ride the attraction to ensure show quality and that special effects (lighting, sound, animatronics) are in proper working order, including general maintenance.
• Responsible for evacuating the attraction and assisting Guests through various evacuation methods.
• Consistent attendance is a job requirement.
• Must be able to work a flexible and varying schedule based on business needs.

Qualifications

• High School Diploma or GED preferred.
• Previous theme park experience or hospitality is preferred; or equivalent combination of education and experience.