Attendant, Guest Arrivals - Universal Kids Resort

About the role

Responsible for supporting all aspects of Guest entry and exit to Universal Kids Resort’s theme park, providing exemplary Guest service, and maintaining the integrity of the front gate.

Responsibilities

• Welcoming Guests while processing parking pass transactions using an established computer system and department procedures.
• Practicing proper procedures for detecting and reporting fraud to leadership as necessary.
• Performing up-selling for Guest transactions by using persuasive selling techniques to increase the sales of parking options.
• Providing directions to appropriate parking locations and directing cars in parking lot.
• Resolving Guest questions and concerns utilizing knowledge of operation and resort.
• Supporting Guest admissions into the theme park by scanning and verifying park admission tickets and their ownership upon Guest entry and re-entry into the park.
• Maintaining the integrity of the front gate by verifying all Guests are using the same ticket on each visit and are not sharing tickets.
• Assisting Guests with rental services including answering Guest questions and explaining services and procedures regarding wheelchair, ECV, stroller, and other rentable items.
• Accurately processing all transactions and maintaining a clean environment.
• Reporting any issues and/or damage of rentals to leadership for repair.
• Assisting Guests with day-of ticket purchases by gathering detailed information to recommend products based on expected visit length and recommend add-ons to enhance the Guest’s visit using suggestive sales techniques.
• Maintaining a clean and safe work environment by constantly monitoring the immediate area and/or surroundings.

Requirements

• Valid Texas Driver’s License required.
• Must be able to work a flexible and varying schedule based on business needs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Experience in Guest service and resolving Guest complaints preferred. Strong communication skills and attention to detail are required.

• High School diploma or GED is preferred.
• 6+ months Guest Service experience is preferred; or equivalent combination of education and experience.