ATM Deployment Support Technician- Columbus, Ohio

Requisition 106742 · On site at 1111 Polaris, Columbus, OH

About the role

As a team member on the ATM Deployment and Installation Team (DIT), you will be part of a team that strives to enhance employee and vendor experience through managing ATM projects related to new installations, replacements, and temporary moves to accommodate real estate projects. The DIT Team is a part of the ATM Monitoring Group (AMG), which supports more than 15k ATMs by monitoring active technician dispatches and the overall health of the devices across the entire fleet. You will be part of a team of analysts that executes on the ATM projects listed above, as well as a liaison between support groups that help provide a pathway to resolution assistance. AMG partners with various teams, including Technology, Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management to maintain the Chase ATM fleet.

Requirements

• Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
• Specific experience supporting ATM technicians in the installation’s steps in the field and software load/configuration from remote support location
• Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM
• Ability to work in fast paced environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
• Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
• Strong communication skills when interacting with technology and non-technology stakeholders

Benefits

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

• Access to 11 thriving and diverse Teammate Resource Groups
• Core values of Hunger, Heart, and Harmony guiding everything we do
• Continuous opportunities to upskill, earn promotions, and elevate your career

Pay

Up to $32.00 per hour, depending on experience.

Schedule

Monday – Friday, 1st shift: 7:30am to 3:30pm or 8:00am to 4:30pm.