Technician- Columbus/Dayton Ohio

Responsibilities

• Install Invisible Fence® Brand pet solutions each day.
• Setup, operate and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician and report any issues requiring additional maintenance to the Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM).
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by helping design and confirm solution layouts with customers, returning calls to the office regarding any customer concerns immediately, soliciting and collecting customer referrals and endorsement letters, maintaining customers' home by providing a clean and neat installation/service, always leaving the customers’ home in a better condition, consistently delivering friendly, positive and professional service at all times including travel times to jobs, offering and selling additional solutions to consumers, maintaining Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact, collecting all necessary paperwork and submitting to AM, GOM or AOM in a timely manner, collecting all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leaving client’s home, reporting all serial numbers of products used during visits to FSS prior to leaving client’s home, maintaining proper inventory and stocking of products for service vehicles, reporting any issues to customer and AM, GOM or AOM, maintaining proper documentation of all notes for customer visits and issues, including entering notes promptly when job concludes.
• Accountabilities: Follow Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts. Exceed standard customer satisfaction levels by resolving customer issues by taking personal ownership of the situation and creating a win-win-win solution, return customer calls as soon as the message is received, champion timely follow-up service for the customer, solicit and receive customer referrals and endorsement letters, follow-up on free battery plans for customers to ensure they are awarded for applicable referrals, always deliver friendly and professional service to all customers, annually certify for Perfect Start™ Plus pet training, submit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells and Google Reviews, report to AM or GOM any vehicle maintenance issue that may require additional maintenance, maintain professional appearance and demeanor, regularly and predictably attend work, report directly to the General Operations Manager or Area Operations Manager, work with customers, IFB FSS to schedule appointments, AMs and GOM/AOM, consistently set high standards with the Branch associates to develop and enhance customer relationships, exceed standard customer satisfaction levels, physical activities include lift, carry, hand movement (simple grasping, fine manipulation, use of machinery—CF3000, steering wheel, trencher, repetitive hand motions), exposure to heat, cold, and outdoor settings for 5+ hours per day, work environment may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat, required to spend time traveling in provided vehicle to customers’ homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc., physical activities include lift, carry, hand movement (simple grasping, fine manipulation, use of machinery—CF3000, steering wheel, trencher, repetitive hand motions), exposure to heat, cold, and outdoor settings for 5+ hours per day, work environment may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat, required to spend time traveling in provided vehicle to customers’ homes and must interact with customers and their pets with a risk of injury from working with pets to include, but not limited to bites, scratches, etc.

Qualifications

• High school diploma or equivalent
• 1 Year of Customer Service Experience
• Valid driver’s license, clear driving record and driving skills
• Outstanding verbal, written and listening communications skills, including the ability to communicate with all levels of management, staff and customers
• Ability to perform well under pressure and time constraints and solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately
• Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes
• Ability to sit, stand, and walk on a regular basis