Atlassian Solutions Architect

About the role

We are seeking an experienced Atlassian Solutions Architect in Indianapolis, IN to design, implement, and manage Atlassian Cloud solutions across Jira Software, Confluence, Jira Service Management, and key Marketplace applications. You will partner with business and technical teams to deliver scalable configurations, optimized workflows, and reliable integrations that support enterprise-level users.

Responsibilities

• Configure and customize Jira Software, Confluence, and JSM (workflows, schemes, permissions, notifications).
• Gather and refine requirements with stakeholders and translate them into effective Atlassian solutions.
• Design and implement workflows, automation rules, custom fields, dashboards, and reports.
• Integrate Atlassian tools with third-party systems using connectors and REST APIs.
• Manage Atlassian Cloud environments, including Atlassian Org, Access, user provisioning, and security settings.
• Maintain system health, ensure compliance, and manage Marketplace applications.
• Support end users through training, documentation, and troubleshooting.
• Lead or support data migrations (Cloud-to-Cloud or Server-to-Cloud).

Requirements

• Advanced administration of Jira Software, Confluence, and JSM (workflows, schemes, permissions, notifications).
• Strong experience with Jira automation, JQL, and Marketplace apps (e.g., ScriptRunner, JMWE, EazyBI, Assets).
• Hands-on experience with REST APIs and scripting (Python, JavaScript, Groovy, PowerShell).
• Expertise in JSM configuration (SLAs, queues, portals, request types).
• Confluence space management, macros, templates, and JSM knowledge base integrations.
• Experience with Atlassian Access, SSO/SAML, user/group management, and cloud security concepts.
• Familiarity with DevOps and ITSM ecosystems (GitHub, GitLab, Jenkins, ITIL, Agile frameworks).
• Experience with Atlassian Analytics, Assets, or org/site consolidation is a plus.
• General understanding of cloud platforms (AWS/Azure) and authentication protocols.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 3+ years of hands-on experience with Atlassian Cloud in medium/large environments (1000+ users).
• Strong analytical, problem-solving, and communication skills.
• Experience with Marketplace apps, integrations, and automation.

Skills

• Security & Compliance Principles
• Data Principles
• Solution Design
• System Architecture
• Business Architecture
• Strategic Roadmap Planning
• Demonstrating Mastery
• Strategic and Innovative Thinking
• Technical Passion & Drive
• Driving Effective Outcomes
• Engaging with Impact
• Values Differences
• Embracing a customer-first mindset