Atlassian Administrator & Platform SME

What You'll Do

• Serve as the lead administrator and subject matter expert for the entire Atlassian ecosystem.
• Arcitect, design, and implement highly complex and scalable Jira workflows, schemes, and custom fields.
• Lead the strategic evaluation and management of Atlassian Marketplace add-ons.
• Administer and optimize critical third-party tools, with advanced expertise in Exalate for robust data synchronization.
• Proactively identify and resolve advanced Atlassian application issues, ensuring high availability.
• Develop and enforce comprehensive documentation, standards, and governance policies.
• Lead major Atlassian upgrades, migrations, and infrastructure enhancements.
• Drive continuous improvement through automation and advanced configurations.
• Utilize significant experience with Zendesk to architect and manage deep integrations with Atlassian, optimizing shared workflows.
• Mentor junior administrators and provide technical guidance.

What We Believe Are Important Traits For This Role

• 5+ years of progressive experience as an Atlassian Administrator, with a significant portion in a senior capacity.
• Deep expertise in architecting and maintaining highly complex Jira workflows, including advanced scripting (e.g., Groovy).
• Expert-level understanding of Jira Service Management (JSM) and Confluence.
• Mastery of Atlassian user management, permissions, and security in large-scale environments.
• Extensive hands-on experience with third-party Atlassian Marketplace apps, specifically advanced configuration of Exalate.
• Strong experience with database administration and advanced SQL.
• Exceptional problem-solving and communication skills.
• Significant practical experience with Zendesk administration, including API integrations and workflow optimization, especially relating to Atlassian.

Nice to have Traits for This Role

• Atlassian Certified Professional (ACP) certifications are a strong plus.
• Proficiency with Linux and scripting (Bash, Python).