ATE – Glass Technician

Position Summary

The ATE - Auto Glass Technician is a full-time position that owns day-to-day service operations and must build a good rapport with customers to establish open lines of communication. The position is responsible for repair, replacement, and installation of all vehicle glass. It includes critical thinking/troubleshooting, ADAS calibrations for all makes/models, and a high sense of urgency to correlate with a high pace work environment.

Responsibilities

• Inspecting the condition of windshields and other auto glass to provide estimates of repair
• Performing repairs on auto glass, including cutting away damaged areas and applying adhesives to hold new pieces in place
• Communicating with insurance companies to obtain authorization for repairs and filing claims on their behalf
• Making measurements of glass pieces to ensure they are cut to the right size and shape
• Installing new windshields and other glass panels in vehicles, using tools such as an orange bat or extractor
• Applying a layer of glue to the interior surface of the windshield, and positioning it in the vehicle frame
• Cleaning the interior surface of the windshield with a special solution to remove residue from the manufacturing process
• Performing other related duties as assigned

Requirements

• 3+ years of automotive glass experience
• Omega Glass system experience preferred
• Strong technological skills, including but not limited to: Outlook, Teams, Word, etc.
• Exceptional communication skills, both verbal and written
• Continuous learner seeking to develop new skills and expand knowledge for maximum career progression
• Must be able to remain productive, with a great sense of urgency
• Must be able to stand for long periods of time in automotive shop environments
• Energetic, high sense of urgency, motivated to produce, passion for the industry, and positive representation of the ATE brand

Qualifications

• A safe driving record and a valid Driver’s License required
• Ability to read and understand factory and non-factory service information
• Ability to program vehicles with factory or non-factory software
• Ability to diagnose, correct, and verify all customer vehicle concerns
• Ability to explain and properly communicate diagnosis both verbally and written formats